Product Line Manager, Premium Services

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The Product Line Manager for Premium Services will be responsible for leading the Elevate Product Management function, ensuring strategic customers receive differentiated services across the full lifecycle.

Responsibilities:

• Owns and drives the end-to-end product and experience strategy for the Elevate services portfolio, including Premium Support, Optimization Services, and Lifecycle Services
• Defines what ‘premier experience’ means in clear, measurable terms and translates that vision into scalable service capabilities
• Establishes multi-year roadmaps aligned to customer needs, market trends, and company strategy
• Builds compelling value propositions, target customer segmentation, and business cases tied to retention, expansion, and lifetime value
• Synthesizes customer feedback, market insights, and operational data into actionable product decisions
• Serves as an internal and external evangelist for Elevate services and the premium customer experience
• Leads alignment across Product, Support, Engineering, Services, Supply Chain, Sales, and Marketing to deliver Elevate outcomes
• Ensures services are operationally scalable, supportable, and financially viable across regions and segments
• Partners with GTM teams to drive attach, adoption, and lifecycle engagement
• Owns financial performance for Elevate services, including revenue growth, margins, attach rates, and cost efficiency
• Defines and tracks KPIs tied to customer experience, service performance, and business impact
• Continuously evaluates portfolio health, driving simplification, modernization, and exit decisions where appropriate
• Leads, mentors, and develops a senior product management team focused on complex, experience-led services
• Establishes high standards for product discipline, customer empathy, and data-driven decision making
• Builds future-ready capabilities in recurring revenue, XaaS, and lifecycle-based value creation