Senior Product Manager, B2B

ELSA, Corp is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence. As a Senior Product Manager for B2B, you will own the product experience for ELSA's enterprise segment, collaborating with various teams to drive measurable skill improvement and enhance customer engagement.

Responsibilities:

• End-to-end product development for the B2B segment — admin dashboards, learner engagement, manager reporting, LMS/SSO integrations, and onboarding flows for enterprise accounts
• The engagement loop that keeps learners active after their first month — because disengagement in months 2–3 is where B2B churn begins
• Product metrics tied to learning outcomes (e.g. proficiency score improvement) and account health (active learners, usage depth, renewal risk signals)
• Zero-touch enrollment and scalable onboarding for large enterprise deployments — reducing CS burden and time-to-value for new accounts
• Collaboration with the AI/ML team to surface personalized learning paths and coaching insights that administrators and L&D teams can act on
• A clear, well-prioritized roadmap grounded in customer evidence, renewal data, and commercial impact — communicated directly to the CEO, Head of B2B, and enterprise clients
• Voice of the customer inside PED — synthesizing feedback from CS, account managers, and client QBRs into concrete product decisions

Requirements:

• 5+ years of product management in B2B SaaS or enterprise-facing digital products
• Demonstrated experience driving measurable outcomes in enterprise accounts — activation, engagement, renewal, or expansion
• Strong analytical instincts — comfortable working with product analytics (Amplitude, Mixpanel, or similar) and structured data to diagnose engagement gaps and prioritize interventions
• Experience building or improving admin tools, reporting dashboards, or enterprise onboarding flows
• Excellent written and verbal English; able to present roadmap trade-offs credibly to C-suite and to enterprise client stakeholders
• High ownership mentality — you treat pipeline health and renewal rates like your own business
• Experience with HubSpot (Sales, Marketing, Service, Operations Hubs)
• Experience with quoting engines, billing systems, or CPQ tools
• Familiarity with data warehouses and ETL pipelines principles
• Understanding of SaaS principles, challenges, and best practices
• Python knowledge to write custom scripts for data transformations or to interact with APIs
• AI tool familiarity LangChain, LLM orchestration frameworks, RAG pipelines, etc