Enterprise Program Manager
Full-time, Part-time, Contract, Third Party
Contract
3 hours ago
Key skills
AIGenerative AIAgenticSAPAgileScrumProject Management
About this role
Job Title: Enterprise Program Manager
Location: Austin, TX (3x/ week onsite)
JD:
Location: Austin, TX (3x/ week onsite)
JD:
EPM
10+ years of professional experience working within a product, project, or program management role.Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
Role Descriptions: 10 years of professional experience working within a product| project| or program management role.Broad experience working with Contact Center andor e-Commerce systems and technologies (ex. paymentsfinancing applications| order maintenance tools| workforce management applications| telephonychat systems and infrastructure).Proven ability to communicate effectively and influence at all levels of an organization.Experience working in a hands-on role| with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams.Ability to understand and explain complex business processes| systems| and tools with a keen focus on upstreamdownstream impactHighly experienced working in a global organization| where work may include a mix of regional or global scope and has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.Experience with SAP (S4 HANA)| awareness of AI application within a contact center environment| knowledge of Genesys routing solutions| order to cash processes| etc. are differentiating and desirable skillsets.PMP or Certified Scrum Master.Experience supporting or leading programs that implement generative AI andor agentic capabilities within customer-facing or operational environments| including integration with existing enterprise systems and workflowsShould be a technical and analytical problem solver| stitches between their work and the broader strategy| and demonstrates adaptability in their approach to solving problems.Prior Apple experience in RetaileCom domain is preferred
Essential Skills: PM
Desirable Skills:
Keyword:
Skills: Agile Way of Working~Project Management
Experience Required:
10+ years of professional experience working within a product, project, or program management role.Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
Role Descriptions: 10 years of professional experience working within a product| project| or program management role.Broad experience working with Contact Center andor e-Commerce systems and technologies (ex. paymentsfinancing applications| order maintenance tools| workforce management applications| telephonychat systems and infrastructure).Proven ability to communicate effectively and influence at all levels of an organization.Experience working in a hands-on role| with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams.Ability to understand and explain complex business processes| systems| and tools with a keen focus on upstreamdownstream impactHighly experienced working in a global organization| where work may include a mix of regional or global scope and has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.Experience with SAP (S4 HANA)| awareness of AI application within a contact center environment| knowledge of Genesys routing solutions| order to cash processes| etc. are differentiating and desirable skillsets.PMP or Certified Scrum Master.Experience supporting or leading programs that implement generative AI andor agentic capabilities within customer-facing or operational environments| including integration with existing enterprise systems and workflowsShould be a technical and analytical problem solver| stitches between their work and the broader strategy| and demonstrates adaptability in their approach to solving problems.Prior Apple experience in RetaileCom domain is preferred
Essential Skills: PM
Desirable Skills:
Keyword:
Skills: Agile Way of Working~Project Management
Experience Required:
NOTE:Kindly find the below-mentioned job description and if interested, share your updated resume at sravani at galaxyitech.com[or]four eight zero six nine six five three nine one