ServiceNow Developer / Builder (Certified) - REMOTE

Job Description:

***Crop to Crop resumes are accepted

We are seeking a ServiceNow Developer / Builder to support the design, configuration, and development of workflows, applications, and reports within the ServiceNow platform. This role will focus on hands-on platform development, automation of operational processes, and creation of actionable dashboards and reports that support enterprise IT and healthcare operations.

The ideal candidate has strong experience building within ServiceNow modules such as ITSM, Service Catalog, Incident, Request, and Change Management, and is highly skilled in report development, dashboards, and data visualization within ServiceNow.

This contractor will work closely with IT operations, governance teams, and business stakeholders to build scalable solutions that improve operational efficiency and visibility.

Key Responsibilities

• Design, build, and configure solutions within the ServiceNow platform.
• Develop and maintain workflows, forms, catalog items, and automation using ServiceNow best practices.
• Create reports, dashboards, and performance analytics that support operational decision-making.
• Build and maintain Service Catalog items and request fulfillment workflows.
• Configure and support Incident, Request, Problem, and Change Management modules.
• Develop scripts and integrations using JavaScript, Glide APIs, and Flow Designer.
• Collaborate with IT teams to translate operational needs into scalable ServiceNow solutions.
• Support continuous improvement of ServiceNow governance and development standards.
• Troubleshoot platform issues and optimize performance.
• Document configurations, workflows, and reporting structures.

Required Skills:

Hands-on ServiceNow development experience

Strong experience configuring ITSM modules

Experience building ServiceNow reports, dashboards, and performance analytics

Experience with Flow Designer, Business Rules, UI Policies, and Client Scripts

Ability to work directly with stakeholders to translate requirements into solutions

Desired Skills:

Experience developing advanced ServiceNow reporting and analytics

Experience supporting healthcare IT or large enterprise environments