CRM Migration Coordinator
Austin, Minnesota, United States of America
Contract
4 weeks ago
Key skills
AWSAzureCRMAgileScrumStakeholder ManagementCommunication
About this role
Category
Details
Experience
7+ years in CRM implementations/migrations; 3+ years hands-on with both Call Center CRM (e.g., traditional telephony systems) and Contact Center CRM (e.g., Microsoft Dynamics 365 Contact Center, NICE, Genesys); proven onsite-offshore project delivery.
Technical Skills
Expertise in Dynamics 365 (preferred), omnichannel setup, API integrations, data migration tools; familiar with Azure/AWS for cloud migrations; credit union/financial services domain knowledge a plus.
Soft Skills
Exceptional communication (written/verbal) for cross-cultural teams; stakeholder management; agile/scrum certified (PMP/Scrum Master ideal).
Education
Bachelor''s in IT/Computer Science; certifications like Microsoft Dynamics 365, CCaaS, or ITIL.
Other
Willingness to work US hours; US work authorization; travel flexibility within USA