Supervisor, Sales NSS (PL - Direct Distribution)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Job Description Summary

Whether working to sell new or retain existing business, we are customer-focused, positive, persistent and tenacious. Our products are designed to protect our customers, and we know that insurance coverage has the potential to make their worst day better. If you are technologically savvy, can connect and communicate in a fast-paced environment and adapt easily to changes, we want to know more about you!

As a Supervisor, you'll direct new sales unit performance for personal lines and life products across multiple states. We'll count on you to coach and develop sales agents in sales techniques, customer service and team performance. You'll have opportunities to analyze sales results and provide input to management for improvement and sales targets.

Job Description

Key Responsibilities:

• Achieves production objectives for new business through the coordination and supervision of new business agent activities. Uses coaching and leadership skills to encourage agents to meet and exceed sales and other goals.

• Provides input into planning, development and monitoring of sales plans and objectives at the unit, product and division level. Analyzes results for unit and recommends improvements.

• Facilitates training for direct sales agents to ensure that they acquire and maintain currency in products, sales techniques, systems, underwriting, regulations, and service.

• Supervises unit work volume, delegates responsibilities, organizes non-standard schedules and makes recommendations regarding staffing needs. Creates and maintains records and reports.

• Supervises associates, including hiring, evaluation, performance management, salary planning and administration, training, workflow planning and disciplinary actions. Coordinates responsibilities according to Nationwide policies and practices.

• Maintains current knowledge in product, sales, and regulatory practices and procedures.

• Coordinates resolution of customer complaints. Interacts with and consults with other units/functions to answer/eliminate issues. Handles advanced sales questions and problems.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Direct Sales Manager. Direct reports include Direct Regional Sales Agents, Direct National Sales Agents and support staff.

Typical Skills and Experiences:

Education: Undergraduate studies in insurance, marketing, business administration, communication or related field highly desirable; college degree preferred. Continuing education as required by state(s). Prefer participation in professional insurance coursework.

License/Certification/Designation: State licensing as required for property/casualty and life products. Continuing education as required by state(s). Associates must acquire the required state licenses within the time period designated by the business unit. If an associate fails to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.

Experience: Five or more years of work experience in sales and service of property/casualty and life insurance. Prefer at least two years of insurance industry experience, and some supervisory and call center exposure.

Knowledge, Abilities and Skills: Advanced knowledge of personal lines and life insurance products, sales techniques, customer service, underwriting practices and procedures and regulatory requirements. Must have excellent knowledge in products sold and of the distribution channels required. Must be knowledgeable about the current practices in training and motivating associates.

Ability to lead, coach and develop agents in all aspects of telephone insurance sales and underwriting, including rating, binding, phone sales techniques, state laws and regulations. Requires necessary and verbal and written communication skills to interact with agents, policyholders and prospective customers and other sales center employees, as well as provide clear direction to associates. Requires the ability to operate a personal computer and related sales, underwriting and business software.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Requires the ability to work in a call center environment. Must be available to work non-standard hours in a call center 24/7 environment, including shifts and weekends as assigned.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit and/or background check will be required as part of the selection process.

We currently anticipate accepting applications until 04/02/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Supervisor, Sales Direct Distribution - Personal Lines : $64,000.00-$118,500.00

The expected starting salary range for Supervisor, Sales Direct Distribution - Personal Lines : $64,000.00 - $96,000.00