Director, Banquets

Company Description

As Director of Banquets, you will lead the strategic and operational direction of the Banquets department, ensuring flawless execution of events while delivering exceptional, personalized guest experiences. You will oversee all banquet operations, drive revenue and profitability, and inspire a high-performing team to consistently exceed luxury service standards.

Job Description

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive salary, starting from $90,000.00 per annum
• The opportunity to be part of Fairmont Pacific Rim’s iconic Food & Beverage operation, home to award-winning outlets including The Lobby Lounge & Raw Bar, Botanist Restaurant, In-Room Dining, Cabana Bar, and Banquets
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• The chance to create meaningful experiences for both guests and colleagues, making a lasting impact on culture and performance
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

• Lead and oversee all Banquets operations, ensuring seamless execution of meetings, conferences, weddings, and social events
• Collaborate closely with Sales, Conference Services, Culinary, and other departments to ensure alignment and exceptional event delivery
• Drive a culture of luxury service excellence, ensuring every event reflects the highest standards and attention to detail
• Develop, mentor, and inspire the Banquets leadership and colleague team, fostering engagement, accountability, and growth
• Oversee staffing, scheduling, and resource allocation to align with business levels and operational needs
• Manage departmental financial performance, including budgeting, forecasting, labor management, and cost control
• Identify opportunities to enhance revenue through upselling, service innovation, and operational efficiencies
• Maintain strong relationships with clients, ensuring personalized service and proactive communication throughout the event lifecycle
• Ensure compliance with health, safety, and sanitation standards
• Handle guest concerns and feedback with professionalism, ensuring prompt resolution and service recovery
• Champion continuous improvement initiatives and operational excellence
• Other duties assigned

Qualifications

Your experience and skills include:

• Previous leadership experience in Banquets or Events within a luxury hotel or high-volume environment
• Proven ability to lead large teams and manage complex operations
• Strong financial acumen, with experience in budgeting, forecasting, and cost management
• Exceptional organizational and problem-solving skills
• Strong communication and interpersonal skills, with a guest-centric mindset
• Ability to perform in a fast-paced, dynamic environment while maintaining attention to detail
• Experience with Opera, Delphi, or similar systems is an asset
• Flexible schedule, including evenings, weekends, and holidays
• Serving It Right certification required
• Experience in a luxury hotel or Forbes-rated environment considered an asset

Additional Information

Your team and working environment:

You will be part of a collaborative leadership team, working closely with Food & Beverage, Culinary, Sales, and Conference Services. This role thrives in a fast-paced, high-energy environment where teamwork and precision are key to delivering memorable events.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS