Implementation Engineer

Zeta Global is an AI-Powered Marketing Cloud company that focuses on simplifying sophisticated marketing through its platform. They are seeking an Implementation Engineer to work closely with customers and the implementation team to deliver effective solutions and ensure customer satisfaction.

Responsibilities:

• Work closely with customers and Zeta Global's Implementation Manager to execute an implementation plan, help code and test an effective solution to their integration needs
• Provide strategic code-focused solutions for customers, including design-driven templates, web forms and API data validations
• Work with JSON data feeds and our proprietary scripting languages to add dynamic data and content to email templates and onsite recommendation sections
• Ability to mock up sample code for client, setup, test, and debug platforms' api offerings
• Develop technical solutions with a focus on performance and maintainability
• Work collaboratively with our Solution Consulting, Product and Engineering teams, as well as 3rd parties and customer-facing teams
• Find success by providing valued customer-driven solutions focused on quality and the long-term success of customers
• Work closely with the Customer Success Managers on any highly technical customer projects and use cases, scoping an end-to-end solution for their marketing and development teams to implement in order to maximize their usage of their product(s)
• Perform technical audits across key for high-touch, high-risk customers to ensure that they’re using their respective platform correctly in order to increase product satisfaction and minimize churn
• Able to debug complex issues (such as failure, performance issue, etc.) arising from custom solutions
• Able to consult on custom solution design
• Publish detailed documentation/solution write ups for posterity and to minimize time-to-value for future customers with similar needs

Requirements:

• Educational background/work experience in Web Development, Engineering and/or a related field
• 1-2 years of experience implementing/integrating technology with external customers at either a consulting firm or with a SaaS technology company
• 1-2 years of experience with HTML, CSS, and JavaScript
• Working knowledge of RESTful API's and server-side technologies, SQL, Git and using the terminal/command line
• An ability and strong desire to quickly learn new technologies, including a variety of programming languages, frameworks and web services
• Skills and patience in presenting above technical concepts to individuals without strong technical backgrounds
• Experience with AWS, Node.js and Python preferred
• Knowledge of digital marketing and email/SMS/Mobile production is a major plus