Lead AI Platform Product Manager

Tribe AI is an AI-native services company focused on helping enterprises harness the value of AI for their operations. They are seeking a Lead AI Platform Product Manager to drive platform strategy, ensuring that projects leverage platform capabilities to enhance margin and quality across the organization.

Responsibilities:

• Collaborate with sales teams to understand upcoming project needs, prioritize and align platform capabilities with market demands, and drive value propositions that streamline deal conversion
• Partner directly with active project teams through 1:1 pairing sessions to provide platform expertise and ensure optimal implementation
• Be on top of and track key metrics to quantify the platform's value, gather user feedback, and continuously improve the platform experience
• Identify successful project-specific implementations that can be standardized and incorporated into the core platform
• Develop and maintain comprehensive ROI models demonstrating the business value of platform adoption across projects
• Drive production reliability and serve as first line of defense by leading issue triage, coordinating resolution with engineering teams, communicating with affected clients, and incorporating reliability learnings into platform roadmap

Requirements:

• 7+ years of experience in product management, with a proven track record of delivering successful technical products
• User obsessed - willing to spend as much time as needed with your users to fully understand what is working well, what isn't, and to collect the best feedback (both qualitative and quantitative)
• Passion for user-centric product development and solving real-world challenges through innovative solutions
• Strong understanding of enterprise security, compliance, and deployment requirements
• Experience working with engineering teams on complex technical products or APIs
• Excellent written and verbal communication skills for engaging with both technical and non-technical stakeholders
• Prior experience in Platform Product Management and impact measurement using quantitative (e.g., metrics, analytics) and qualitative data
• Strategic thinker who can balance short-term needs with long-term platform vision
• Data-driven approach to decision-making and prioritization