Staff Product Manager, Shared Services

Boulevard is a client experience platform designed for appointment-based self-care businesses. The Staff Product Manager for Shared Services will own the platform foundation, drive enterprise readiness, and define success metrics for the platform team, ensuring that Boulevard can scale effectively and meet the needs of its product teams.

Responsibilities:

• Drive Enterprise Readiness: Boulevard's upmarket ambitions depend on granular permissions, comprehensive audit trails, and identity infrastructure that enterprise customers trust. You'll own the decisions that get us there — working closely with sales and solutions engineering to understand what's blocking deals and building the capabilities that remove those blockers for good
• Be the Connective Tissue: Every product team at Boulevard builds on what Shared Services owns. You'll develop a deep understanding of their needs and shape the platform to let them move faster — without requiring them to reinvent auth, eventing, compliance, or AI infrastructure on their own. Developer experience is a core product responsibility here
• Define and Measure Success: You'll establish the metrics that matter for a platform team — reliability, developer velocity, internal platform adoption, and enterprise capability delivery — and use that signal to sharpen the roadmap over time
• Own the Roadmap: Your roadmap will reflect both near-term business impact and long-term architectural integrity. You'll make build-versus-buy decisions across the stack with a clear view of what gives Boulevard the most leverage. And you'll take customer-facing capabilities like audit logging and permissions all the way through launch — including pricing, packaging, and go-to-market

Requirements:

• Platform PM experience: 8–10 years in product management, significant time at Staff or Principal level owning shared services (auth, permissions, audit logging, eventing, or similar) that other teams build on
• Technical fluency: You can discuss authentication protocols, event-driven architectures, GraphQL, and access control models without engineers translating — and you hold your own in architecture reviews
• Enterprise execution: You've translated enterprise requirements into platform decisions that move deals, and you know how to build security, access control, and compliance capabilities that become a genuine competitive advantage
• AI platform depth: You've built or contributed to foundational AI infrastructure in a SaaS environment — agent authentication, rate limiting, audit logging for AI workflows, or similar primitives
• Metrics mindset: You define what success looks like for infrastructure — tracking developer velocity, platform adoption, reliability, and enterprise capability delivery — and use those signals to sharpen the roadmap
• Cross-functional leadership: You influence work across many teams, maintain shared vision and roadmap coherence, and create alignment that compounds rather than requiring constant re-negotiation
• Experience with enterprise security and compliance frameworks (SOC 2, HIPAA, PCI) and how they translate into platform requirements
• Fluency with AI tools as part of your own practice — using them to accelerate discovery, sharpen tradeoff analysis, or communicate complex technical decisions
• Experience in vertical SaaS, services-industry platforms, or multi-tenant B2B environments