Covenant Health is a leading healthcare provider dedicated to patient-focused care. The Principal Engineering Program Manager will partner with engineering teams to architect services that enhance caregiver experiences while managing the endpoint lifecycle from standards to retirement.
Responsibilities:
- Partner with exceptional Engineering teams to architect services that truly delight caregivers across Providence, solutions that are intuitive, reliable, and built to scale
- Shape vision and design multi‑year roadmaps that unify the end‑to‑end endpoint lifecycle: from standards and qualification, to zero‑touch provisioning, security posture, patching and compliance, and ultimately refresh and retirement
- Establish operating rhythms, orchestration models, and enterprise programs that keep our endpoint ecosystem modern, resilient, and caregiver‑centric
- Champion the voice of the caregiver while building the mechanisms that make lifecycle management 'invisible' to end users: devices that arrive ready to work, stay healthy through automated remediation, and evolve based on telemetry‑driven insights rather than arbitrary timelines
- Partner with the engineering leaders to mature the data foundation that lifecycle depends on, driving clarity on authoritative sources, strengthening CMDB/asset integrity, and ensuring we can confidently measure lifecycle state, compliance, and readiness across the fleet using integrated signals (e.g., endpoint platforms and telemetry sources)
- Lead with influence, deliver with excellence, and create technology that leaves a lasting mark
Requirements:
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
- 8 or more years of related experience
- Master's Degree -OR- a combination of equivalent education and experience
- Experience in a Healthcare environment
- 8+ years of experience as a program/project manager overseeing large, complex IT programs involving multiple teams
- 8+ years of planning and leading organizational change to ensure lifecycle initiatives are adopted with minimal disruption
- 5+ years of experience in endpoint engineering, EUC, or digital workplace analytics
- 5+ years of experience defining and owning end‑to‑end endpoint lifecycle strategies across large, complex enterprises
- 4+ years of healthcare IT experience or 4 years of supply chain/contract management experience
- 4+ years working on physical deployment programs across multiple geographic locations
- Experience working with OEMs and suppliers for hardware distribution
- Experience leading qualification, standards, and RFP‑based evaluation processes for PCs, Macs, mobile, thin clients, and peripherals
- Experience with data manipulation in excel or Power BI
- Experience with Azure Dev Ops
- Experience translating complex technical lifecycle work into clear, compelling narratives for executives and senior leadership
- Strong understanding of Windows endpoint environments, hardware lifecycle, and modern management
- Familiarity with ServiceNow, ITSM integrations, or incident reduction automation
- Experience supporting Windows 11 / modern OS transitions
- Self starter and willing to take the initiative when give directions
- Strong collaboration, documentation, and communication skills