Principal Engineering Program Manager IS, Endpoint Lifecycle, Virtual

Covenant Health is a leading healthcare provider dedicated to patient-focused care. The Principal Engineering Program Manager will partner with engineering teams to architect services that enhance caregiver experiences while managing the endpoint lifecycle from standards to retirement.

Responsibilities:

• Partner with exceptional Engineering teams to architect services that truly delight caregivers across Providence, solutions that are intuitive, reliable, and built to scale
• Shape vision and design multi‑year roadmaps that unify the end‑to‑end endpoint lifecycle: from standards and qualification, to zero‑touch provisioning, security posture, patching and compliance, and ultimately refresh and retirement
• Establish operating rhythms, orchestration models, and enterprise programs that keep our endpoint ecosystem modern, resilient, and caregiver‑centric
• Champion the voice of the caregiver while building the mechanisms that make lifecycle management 'invisible' to end users: devices that arrive ready to work, stay healthy through automated remediation, and evolve based on telemetry‑driven insights rather than arbitrary timelines
• Partner with the engineering leaders to mature the data foundation that lifecycle depends on, driving clarity on authoritative sources, strengthening CMDB/asset integrity, and ensuring we can confidently measure lifecycle state, compliance, and readiness across the fleet using integrated signals (e.g., endpoint platforms and telemetry sources)
• Lead with influence, deliver with excellence, and create technology that leaves a lasting mark

Requirements:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 8 or more years of related experience
• Master's Degree -OR- a combination of equivalent education and experience
• Experience in a Healthcare environment
• 8+ years of experience as a program/project manager overseeing large, complex IT programs involving multiple teams
• 8+ years of planning and leading organizational change to ensure lifecycle initiatives are adopted with minimal disruption
• 5+ years of experience in endpoint engineering, EUC, or digital workplace analytics
• 5+ years of experience defining and owning end‑to‑end endpoint lifecycle strategies across large, complex enterprises
• 4+ years of healthcare IT experience or 4 years of supply chain/contract management experience
• 4+ years working on physical deployment programs across multiple geographic locations
• Experience working with OEMs and suppliers for hardware distribution
• Experience leading qualification, standards, and RFP‑based evaluation processes for PCs, Macs, mobile, thin clients, and peripherals
• Experience with data manipulation in excel or Power BI
• Experience with Azure Dev Ops
• Experience translating complex technical lifecycle work into clear, compelling narratives for executives and senior leadership
• Strong understanding of Windows endpoint environments, hardware lifecycle, and modern management
• Familiarity with ServiceNow, ITSM integrations, or incident reduction automation
• Experience supporting Windows 11 / modern OS transitions
• Self starter and willing to take the initiative when give directions
• Strong collaboration, documentation, and communication skills