Senior Quality Engineer

Humana Inc. is a leading U.S. healthcare company, and they are seeking a Senior Quality Engineer to enhance operational excellence within their team. The role focuses on collaborating with suppliers to improve quality performance and sustain operational efficiency by providing training and support for specialists.

Responsibilities:

• Serve as an embedded quality partner within the operational unit, working with supplier teams to ensure alignment on quality standards and objectives
• Monitor supplier performance through established metrics, analyze results, and identify opportunities for improvement
• Facilitate regular reviews and discussions with suppliers regarding quality outcomes, trends, and corrective action plans
• Collaborate with operational leaders and supplier representatives to address quality issues and guide resolution
• Support implementing process improvements, training, and best practices to enhance supplier quality performance
• Track, document, and report supplier quality incidents, defects, and corrective actions using designated systems and tools
• Maintain visibility of supplier quality status for operational leadership, providing updates and recommendations
• Guide communication between the operational unit and supplier teams
• Maintain documentation and records on quality performance and improvement initiatives

Requirements:

• Minimum 5 years of experience in quality engineering and/or supplier quality management
• Experience with quality performance monitoring, root cause analysis, and corrective action implementation
• Experience in healthcare or managed care environment
• Excellent communication and interpersonal skills, with the ability to influence and guide cross-functional teams
• Analytical skills with attention to detail and a proactive approach to problem-solving
• Ability to operate effectively as an embedded resource within the operational unit, supporting both internal and external stakeholders
• At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Minimum 3 years of experience working within Resolution Team
• Strong background in collaborating with external suppliers and operational teams to achieve quality objectives
• Proficiency in quality management tools, incident tracking systems, and reporting platforms