Senior Manager, Marketing

RRD is a global business support services company with over 200 years of experience delivering world-class solutions. The Senior Manager, Marketing Operations – Americas is responsible for leading the execution and operational delivery of marketing across the Americas region, ensuring alignment with enterprise strategy and business priorities.

Responsibilities:

• Lead day-to-day marketing operations across the Americas
• Translate business priorities into executable marketing plans, campaigns, events, and content
• Orchestrate internal teams and external partners to deliver high-quality outcomes on time and on budget
• Act as the primary operational backstop for Americas marketing execution
• Partner closely with Americas-based business leaders to:
• Shape go-to-market narratives
• Support priority growth initiatives
• Translate complex service offerings into clear, compelling marketing outputs
• Share accountability with Digital & PR leadership for overall thought leadership outcomes across the Americas
• Own execution of business- and growth-led thought leadership, including:
• Client-relevant POVs
• Capability narratives
• Event and sales-enabled content
• Personally draft, edit, and refine content as required
• Work closely with subject matter experts to extract insight and translate it into publishable material
• Collaborate with Digital & PR leadership on narrative-led and reputation-focused thought leadership, amplification, and external visibility
• Own planning and execution of industry events, executive roundtables, and client forums
• Manage vendors, logistics, budgets, and post-event follow-up
• Partner with sales and leadership teams to define objectives and measure outcomes
• Manage agencies, freelancers, designers, content partners, and event vendors
• Own briefing, quality control, timelines, and spend discipline
• Ensure partners operate as extensions of the marketing function, not drivers of strategy
• Work closely with Digital & PR leadership to ensure alignment across campaigns, content, PR, and digital amplification
• Partner with global marketing to ensure consistency with enterprise narrative and brand standards
• Represent marketing operations confidently in regional leadership forums

Requirements:

• 10–15 years of marketing experience
• Strong background in BPO, managed services, or outsourcing
• Experience marketing blended delivery models, including: Onshore operations, Nearshore centres, Offshore delivery
• Proven ability to write clearly and persuasively
• Experience working directly with senior business leaders
• Comfortable operating with lean teams and limited structure
• Prior leadership of marketing for a small to mid-sized BPO or services firm
• Experience supporting regulated or risk-sensitive industries
• Strong operational and commercial orientation