Program Manager, Product Operations

H&R Block is a leader in tax preparation and financial services, seeking a Program Manager for Product Operations. The role involves driving the delivery of complex initiatives, improving team collaboration, and ensuring operational rigor across product development efforts.

Responsibilities:

• Own program management for large, cross‑team initiatives, coordinating scope, timelines, dependencies, risks, and delivery milestones
• Partner with Product Managers to support roadmap execution, backlog readiness, and alignment across dependent teams
• Help define, document, and improve product development processes, working practices, and tools across the product organization
• Apply Lean, Agile, and DevOps principles to reduce friction, increase delivery predictability, and improve speed to value
• Establish and track metrics that measure progress, delivery health, and outcomes of product initiatives
• Support adoption and consistent use of H&R Block’s Software Development Lifecycle (SDLC) and product operating standards
• Facilitate cross‑functional planning, prioritization, and decision‑making forums
• Identify risks and dependencies early, escalate appropriately, and drive resolution across teams
• Communicate program status, risks, and impacts clearly to product leaders and stakeholders
• Foster an environment of curiosity, urgency, collaboration, and continuous improvement

Requirements:

• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
• 8+ years minimum related work experience
• Experience supporting cross‑functional delivery in Agile product development environments
• Strong organizational skills with the ability to manage multiple workstreams and competing priorities
• Experience defining and improving processes that support product and technology teams
• Comfort working in regulated environments and partnering with risk and compliance stakeholders
• Strong written and verbal communication skills, with the ability to influence without authority
• Analytical mindset with attention to detail and a bias toward data‑informed decision making
• Experience supporting digital analytics, experimentation, or data‑driven product teams
• Familiarity with tools such as Aha, Azure DevOps, Jira, or similar product and delivery platforms
• Agile, Scrum, Product, or Program Management certifications