Sr Services Customer Service Representative

The Home Depot is a leading home improvement retailer, and they are seeking a Senior Customer Service Representative. This role is responsible for providing quality customer service, handling complex inquiries, and improving customer relationships through effective communication and support.

Responsibilities:

• Collaboration - Work as a liaison between the field, vendors and customers to assist with bringing jobs to completion
• Communication - Provide consistent communication and feedback to third party entities
• Customer Service - Associates will handle complex inquiries/duties from internal & external customers and handle escalated inquiries via phone, email or text
• Customer Support - Associate will answer inbound/ place outbound calls from internal and external customers to respond to inquiries from customers and field teams
• Problem Resolution - Associate will monitor email boxes and respond/resolve inquiries to resolve customer issues
• THD Process & Policy - Associate will utilize HDIS systems and processes to coordinate all functions related to the role

Requirements:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
• 1 year of work experience
• No previous leadership experience
• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Knowledge of Home Depot products and services