Senior Upgrade Engineer, Medical Informatics: Radiology & Cardiology PACS, Mobility, EIS, and Synapse

FUJIFILM America is committed to innovating for a healthier world, focusing on cutting-edge healthcare solutions. The Senior Upgrade Engineer is responsible for performing upgrades for Medical Informatics products and ensuring customer satisfaction through effective communication and technical support.

Responsibilities:

• Perform remote and onsite assessments of customer’s systems
• Understand technical solutions for HCUS MI products - Radiology PACS, Cardiology PACS, Mobility, EIS, and Synapse 3D
• Maintain current knowledge of interoperability of HCUS MI and 3rd party integrated products
• Employ expert level knowledge of all infrastructure areas that pertain to HCUS MI products
• Help develop and maintain upgrade documentation for the overall process and versions
• Continue improving upgrade processes with other departments
• Determine and execute upgrade and migration methodologies, high-level project scopes, and for existing customer infrastructure changes (data migrations, hardware refreshes)
• Customer relations: Superior communication and interpersonal skills, excellent phone manner
• Test new versions and functionalities of the company’s products with upgrade process
• Deliver timely and accurate technical documentation to MI Upgrade teams
• Provide technical support to customer base via telephone and on-site visits when necessary
• Ensure proposed MI solutions align with overall goals and direction of the HCUS MI business
• Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions
• Assists in developing troubleshooting guides, bulletins, software files and similar resource on existing products
• Maintain an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry / technology advances throug continuous education
• Short notice and / or overnight travel, as required, to work on customer systems
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards
• All other functions and or responsibilities that may be assigned by management

Requirements:

• Associate degree in computer science or related field, or equivalent work experience
• Minimum of 4 years of related professional experience or comparable education and work experience
• Advanced working knowledge of current network technologies
• Ability to achieve results and meet goals in a fast-paced, team environment
• Superior communication, organizational, and interpersonal skills, along with excellent phone manner
• Ability to make independent decisions based on interpretation of technology data and product knowledge
• Knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022), Linux Red Hat, Networking, TCP/IP and FTP protocols, SQL Server, and Oracle
• Excellent analytical troubleshooting and configuration skills
• Demonstrated ability handling internal IT concerns
• Self-directed with excellent project management skills
• Strong interpersonal, team building and leadership skills
• Inquisitive and creative with good decision-making skills
• Resourceful and thorough with a strong sense of urgency
• VMWare Certification (Preferred)
• Familiarity with clinical data transfer protocols and interfaces (DICOM, HL7, XML, etc.)
• Thorough knowledge of at least two products (PACS, EIS, Mobility, Synapse 3D, Synapse CV, Synapse VNA and related services including workflow)