Product Manager, Patient Engagement Contractor

Big Health is on a mission to help millions back to good mental health through digital therapeutics. The Product Manager, Patient Engagement contractor will drive key workstreams across the digital therapeutics portfolio, focusing on improving patient engagement and satisfaction by collaborating with various teams to ship effective products.

Responsibilities:

• Conduct user research — interviews, usability testing, survey analysis, and support channel review — to understand where and why patients disengage from treatment
• Analyze product usage data and engagement metrics to identify drop-off points, retention patterns, and opportunities for intervention across the patient journey
• Design and run experiments to test engagement hypotheses: define success metrics, monitor results, analyze outcomes, and present actionable recommendations to product leadership
• Design UX flows and interaction patterns that address identified engagement gaps — collaborating with design and clinical teams to ensure solutions are both intuitive and therapeutically effective
• Own configuration and optimization of engagement journeys in Iterable — including push notifications, SMS, in-app messages, email, lifecycle messaging, re-engagement flows, and frequency capping
• Design conversational AI and chatbot flows that support patient engagement, leveraging AI tools to prototype and iterate on conversational experiences
• Author product requirements documents (PRDs) and feature specifications that translate engagement insights into clear, actionable engineering work
• Triage incoming bugs and product issues: verify, assess severity, coordinate with engineering on root cause analysis, and manage resolution through to closure
• Leverage AI tools (e.g., Claude, ChatGPT) to accelerate research synthesis, experiment analysis, spec drafting, and decision support
• Partner with clinical and data teams to ensure engagement changes align with therapeutic design principles, clinical evidence standards, and regulatory requirements

Requirements:

• 3-5 years of product management experience in health tech, telehealth, SaMD, or consumer wellness — with a focus on mobile app experiences
• Experience working on learning products, behavior change apps, or self-improvement platforms where sustained user engagement is the core product challenge
• Deep empathy for users and a strong UX sensibility — you have opinions about what makes a great product experience, you can critique flows and wireframes with specificity, and you push for designs that are simple and intuitive over feature-complete
• Demonstrated experience running experiments and making data-informed product decisions
• Hands-on proficiency with product analytics tools (PostHog, Amplitude, Mixpanel, or similar) and engagement platforms (Iterable, Braze, or similar)
• Ownership mentality — you take initiative, manage your own workstreams, and drive projects to completion with minimal direction
• Strong communication skills — you can author clear PRDs, synthesize research into concise recommendations, and keep stakeholders aligned
• Comfort with AI-assisted workflows and a demonstrated ability to evaluate and iterate on AI-generated output
• Experience with digital therapeutics, FDA SaMD, or regulated health software
• Familiarity with SQL or willingness to develop data querying skills
• Working knowledge of Jira and Figma
• Experience designing or configuring conversational AI or chatbot experiences