Northwell HealthRemote
Genesys Cloud Engineer - Senior Enterprise Communications Engineer
United States of America
Full Time
2 hours ago
H1B Sponsor Likely
Key skills
Genesys Cloud CertifiedScripting languagesIdentity management solutionsReporting toolsMigration experiencePythonPowerShellAnalyticsAzureAzure ADIdentity ManagementCommunication
About this role
Northwell Health is seeking a highly skilled and experienced Genesys Cloud Engineer to play a pivotal role in the design, implementation, and optimization of their new Genesys Cloud Contact Center and Unified Communications systems. This role involves translating business requirements into robust technical solutions and ensuring seamless migration and integration with existing enterprise systems.
Responsibilities:
- Responsible for engineering and integrity of the networking and communication system’s software, hardware, and configurations
- Responsible for identifying, engineering/designing and programming of networking infrastructure and communication applications
- Develops knowledge base documents and conducts knowledge transfer among engineering team
- Assists in the review and evaluation of project requests and recommends appropriate action
- Administers installation and repair services
- Responsible for first level problem resolution for all health system locations
- Gives guidance and direction to engineering team and outside service technicians
- Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions
Requirements:
- Bachelor's Degree required, or equivalent combination of education and related experience
- 3-5 years of relevant experience, required
- Genesys Cloud Certified Professional or Genesys Cloud Certified Architect certification(s)
- Proficiency in scripting languages (e.g., Python, PowerShell) for automation or custom integrations
- Experience with identity management solutions (Azure AD) and SCIM provisioning
- Experience with reporting tools and analytics within Genesys Cloud
- Prior experience migrating from legacy on-premise contact center/UC systems (e.g., Cisco, Avaya, Genesys Engage) to a cloud platform