Product Solution Senior Engineer - Early Access & Adoption

Guidewire Software is the industry leader in software solutions for the Property & Casualty (P&C) insurance sector. They are seeking a Product Solution Senior Engineer to become the go-to authority on new Guidewire capabilities, ensuring they are adoption-ready through hands-on prototyping and configuration, while collaborating with various teams and addressing adoption barriers.

Responsibilities:

• Become the go-to authority on new Guidewire capabilities, ensuring they are adoption-ready through hands-on prototyping and configuration, with a special focus on leveraging Gen AI and the latest AI tools
• Collaborate with engineering, product, and implementation teams, providing clear, concise, and empathetic communication regarding adoption impacts and GA readiness
• Provide expert guidance to early adopters, acting as a trusted advisor and facilitating a smooth transition to GA, demonstrating self-sufficiency and independence
• Use AI tools to develop product adoption collateral and other documentation to serve as input for downstream enablement teams
• Address adoption barriers, define implementation strategies, and build innovative prototypes using the latest Guidewire App Platform capabilities, applying strategic thinking and customer focus
• Contribute hands-on to periodic Field Engineering customer engagements to gain insights, iterate on new products, and deliver feedback to product teams
• Explore emerging technologies, including AI and Large Language Models (LLMs), to influence Guidewire’s product evolution
• Develop and maintain strong relationships with internal and external stakeholders, fostering collaboration and ensuring the success of EAA initiatives
• Maintain a deep understanding of customer needs and align Guidewire solutions with their overall strategy

Requirements:

• Deep Industry Expertise – Experience in P&C insurance, claims, policy, and/or underwriting is required
• Technical & Analytical Thinker – You can break down complex problems, design solutions, and do hands-on configuration or development work on the Guidewire Platform. You know how to use AI effectively to accomplish technical tasks
• Exceptional Communicator – Excellent verbal and written communication skills, adept at explaining complex technical concepts clearly to diverse audiences. Strong active listening skills. Honest and respectful communication is essential
• Self-Sufficient and Collaborative – A proactive individual who can take initiative and work with minimal supervision, identifying solutions and driving tasks forward independently. Ability to collaborate effectively with EAA teammates
• Willing to Travel – Willing to travel for team meetings and limited customer engagements
• Guidewire Certified – Prior certifications in Guidewire products are required for this role
• Technical experience + 7+ years of relevant experience in configuring Guidewire enterprise software solutions for one or more insurance carriers
• Strong object-oriented design, development, and test skills
• Proficiency in one or more of the following: Gosu, Java, C#, .NET, Python, JavaScript, TypeScript
• Hands-on scripting, programming, and advanced Guidewire Platform configuration skills
• Demonstrated ability to embrace AI and apply it to your current role. Experience in prompt engineering and AI evals is a plus
• Experience in agile methodologies
• Proven track record of leading inception or discovery workshops and helping Guidewire customers gain optimal business value during implementation projects
• Ability to quickly learn and apply new tools and technologies even when formal training is not available yet
• ACE certification in ClaimCenter and/or PolicyCenter preferred