Inside Sales Account Manager Small and Medium Business (SMB)

HP is a leading technology company, and they are seeking an Inside Sales Account Manager for Small and Medium Business (SMB). The role involves proactively reaching out to potential customers, building relationships, and guiding prospects through the sales process to drive revenue growth and meet sales targets.

Responsibilities:

• Identifies and researches potential leads through various sources, including cold calls, online research, and networking, to build a strong pipeline of potential customers
• Evaluates leads' needs, budget, and decision-making authority to determine their potential as qualified opportunities for the sales team
• Develops a deep understanding of the products or services offered, stay up to date with new features and enhancements, and effectively communicate their value propositions to prospects
• Leads market penetration campaigns while training and coaching other inside sales representatives
• Delivers compelling presentations and demonstrations of products or services, tailoring them to meet the specific needs and interests of each prospect
• Manages and updates CRM systems or sales tracking tools to document interactions, track leads' progress, and ensure the sales process is efficiently managed
• Stays informed about industry trends, competitors, and market developments to adapt sales strategies and better position the organization's offerings
• Collaborates with marketing, customer support, and product teams to gather information, address customer inquiries, and provide feedback on customer needs and preferences
• Provides regular sales reports and updates to supervisors, detailing progress, challenges, and opportunities, while also analyzing sales data to identify trends and areas for improvement

Requirements:

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
• Typically has 6-8 years of related work experience, preferably in inside sales or tele sales, or a related field
• Identifies and researches potential leads through various sources, including cold calls, online research, and networking, to build a strong pipeline of potential customers
• Evaluates leads' needs, budget, and decision-making authority to determine their potential as qualified opportunities for the sales team
• Develops a deep understanding of the products or services offered, stay up to date with new features and enhancements, and effectively communicate their value propositions to prospects
• Leads market penetration campaigns while training and coaching other inside sales representatives
• Delivers compelling presentations and demonstrations of products or services, tailoring them to meet the specific needs and interests of each prospect
• Manages and updates CRM systems or sales tracking tools to document interactions, track leads' progress, and ensure the sales process is efficiently managed
• Stays informed about industry trends, competitors, and market developments to adapt sales strategies and better position the organization's offerings
• Collaborates with marketing, customer support, and product teams to gather information, address customer inquiries, and provide feedback on customer needs and preferences
• Provides regular sales reports and updates to supervisors, detailing progress, challenges, and opportunities, while also analyzing sales data to identify trends and areas for improvement
• Business Development
• Business Planning
• Business To Business
• Cold Calling
• Consultative Selling
• Cross-Selling
• Customer Relationship Management
• Inside Sales
• Marketing
• Merchandising
• Outbound Calls
• Phone Sales
• Product Knowledge
• Sales Process
• Sales Prospecting
• Sales Strategy
• Salesforce
• Selling Techniques
• Telemarketing
• Upselling
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Certified Inside Sales Professional (CISP)