Key skills
ServiceNowChange Management
About this role
Job Description:
Epic Orders Analyst provides application support, build, testing, and optimization of Epic Orders workflows within the Division of State Operated Healthcare Facilities (DSOHF)
ONLY EPIC-CERTIFIED CANDIDATES WILL BE CONSIDERED.
ONLY EPIC-CERTIFIED CANDIDATES WILL BE CONSIDERED.
This position ensures that orders management workflows such as provider order entry, nursing orders, order sets, and integrated ancillary services are implemented, maintained, and optimized to support safe, efficient, and compliant patient care across 13 state-operated healthcare facilities.
The analyst collaborates with clinical providers, nursing staff, pharmacists, and ancillary departments (e.g., lab, radiology, dietary, therapies) to design, validate, and support orders functionality within Epic.
Key Responsibilities
- Provide application build and configuration for Epic Orders workflows (CPOE, order sets, protocols, preference lists, and decision support).
- Collaborate with physicians, nurses, pharmacists, and ancillary staff to gather requirements and translate them into system functionality.
- Participate in system testing, integrated validation, and change management processes.
- Troubleshoot issues escalated via ServiceNow, providing timely resolution or escalation as appropriate.
- Support compliance with state, federal, and regulatory standards for orders management (CMS, Joint Commission, NC state policies).
- Work collaboratively with other Epic module analysts (Clin Doc, Pharmacy, Lab, Radiology, HIM, Security, etc.) to ensure workflow integration and system interoperability.
- Participate in on-call rotation for orders-related support issues.
Skill
Required / Desired
Amount
of Experience
Epic Orders certification required
Required
7
Years
Epic implementation or operations support experience
Required
7
Years
Strong understanding of clinical documentation practices in healthcare settings
Required
7
Years
Ability to analyze workflow needs and translate them into Epic configuration.
Required
7
Years
Bugsy Epic, Clin Doc or other related certifications are highly desired
Highly desired
Previous experience as an Epic Orders Analyst or Builder in a healthcare environment.
Required
7
Years