Staff Technical Customer Experience Manager

Nutanix is a leading technology company focused on enterprise architecture solutions. The Staff Technical Customer Experience Manager will serve as the lead technical authority for strategic accounts, ensuring the architectural integrity and alignment of Nutanix solutions with customer business needs.

Responsibilities:

• Serve as the lead technical authority and post-sales trusted advisor for 6–8 strategic accounts, overseeing the architectural integrity of the environment from deployment to long-term operation
• Bridge the gap between business goals and technical execution by partnering directly with customer architecture teams to align Nutanix solutions with enterprise-wide business needs
• Lead the design and documentation of tailored Customer Success Plans that function as technical roadmaps for long-term value realization
• Provide actionable, architect-level insights on technology usage, maturity, and best practices to optimize large-scale data center operations
• Act as a technical consultant during the onboarding process, ensuring that the initial deployment adheres to architectural best practices and desired business outcomes

Requirements:

• 8–12 years of experience in high-level technical advisory or architectural roles, demonstrating undisputed credibility with mid-to-senior level technical leadership (CTOs, VPs of Infrastructure)
• Advanced mastery of architectural frameworks such as ITIL, TOGAF, etc., with the ability to apply these to complex, hybrid multicloud environments
• Deep technical knowledge in data center technology, specifically in designing resilient, scalable virtualization and storage platforms
• The technical pedigree supported by elite certifications (e.g., VCDX, NPX, NCX, VCAP, or TOGAF). Candidates currently operating as a Senior Architect or Principal Engineer are highly encouraged to apply
• Achieve the Nutanix Certified Expert (NCX) certification (training will be provided) within your first 6–12 months