Project Manager

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. The Project Manager will facilitate high levels of project execution for clients, managing relationships and ensuring projects are delivered on schedule and within budget.

Responsibilities:

• Serve as the senior point of contact for enterprise clients, ensuring clear communication, strong stakeholder confidence, and a consistent, high quality experience throughout the project lifecycle
• Develop a comprehensive understanding of each client’s business priorities, industry environment, and organizational structure to inform tailored project and program strategies
• Lead client meetings, strategic discussions, and project reviews with professionalism, clarity, and a consultative approach
• Proactively identify client needs and project risks, recommending effective solutions to maintain alignment, mitigate issues, and support successful outcomes
• Set and manage expectations related to scope, timelines, feasibility, sampling plans, fieldwork milestones, deliverables, and operational considerations
• Cultivate long term, trust based relationships that position Forsta as a strategic partner and an extension of the client’s internal team
• Guide clients through complex, multi phase or multi country programs, providing direction on best practices, operational workflows, and project requirements
• Promote and drive adoption of Forsta tools, platforms, and recommended processes to enhance project efficiency, consistency, and data quality
• Oversee the full lifecycle of high complexity research projects—from initial scoping and kickoff through execution, quality assurance, fieldwork oversight, delivery, and closeout
• Ensure strong internal alignment by coordinating cross functional teams, communicating requirements and risks, and contributing to account growth through outstanding service delivery
• Ensure all project activities adhere to Forsta’s quality standards, compliance requirements, and operational best practices to maintain consistency and excellence across engagements
• Prepare clear, accurate, and timely project documentation—including scopes, timelines, status updates, and post project summaries—to support transparency and organizational alignment
• Support long term account health by identifying patterns, insights, and operational improvements that enhance the client experience and strengthen Forsta’s strategic value

Requirements:

• 5+ years of Project Management experience, including 4+ years in Market Research or Research Insights, with a proven ability to lead large, complex, or enterprise level programs
• Demonstrated success building and sustaining consultative, trust based client relationships, serving as the primary client lead for multi phase or multi country initiatives
• Strong command of survey operations and fieldwork workflows, with familiarity in research methodology, sampling logic, and data interpretation concepts (preferred but not required)
• Hands on experience with survey platforms, including Forsta Surveys (Decipher), and the ability to guide clients and internal teams in platform usage and best practices
• Exceptional communication and executive level presentation skills, with the ability to simplify complex topics for diverse audiences and influence decision making
• Advanced technical proficiency, including strong MS Office fluency (Excel, PowerPoint, Word), and comfort working with tools such as Salesforce, Jira, Teamwork, and Slack
• Strong commercial and financial acumen, including experience supporting account growth, building budgets, forecasting, and managing project margins