Customer Marketing Manager

Concentrix is a global technology and services leader that powers the world’s best brands. They are seeking an experienced Customer Marketing Manager to turn client success into market credibility by building strong case studies and managing client advocacy programs.

Responsibilities:

• Partner with Sellers and Account Managers to identify new logo wins and significant project milestones
• Assess opportunities for website announcements, news releases and coordinated communications
• Work with PR and Communications teams to amplify client stories appropriately
• Engage clients professionally and positively to secure approvals and participation
• Proactively identify strong case study and reference opportunities across services and product engagements
• Develop written, video and presentation-ready client stories
• Ensure stories are commercially relevant and aligned to priority industries and propositions
• Maintain a structured pipeline of publishable and referenceable content
• Build and scale a structured client reference programme that supports Sales and Marketing
• Recruit and nurture client advocates for speaking engagements, events and PR opportunities
• Develop Customer Advisory Boards or similar engagement forums where appropriate
• Track reference usage and ensure a positive, professional client experience throughout
• Build strong relationships with Sellers, Account Managers and Delivery teams
• Educate internal teams on how and when to surface client stories
• Balance commercial ambition with client relationship sensitivity
• Identify opportunities for joint client awards and industry recognition programmes
• Partner with PR and Marketing to manage submissions
• Ensure client success is visible in the right forums
• Increased volume and quality of referenceable client stories
• Growth in published case studies aligned to strategic industries and growth areas
• Increased availability and responsiveness of client references for Sales
• Successful coordination of client announcements and milestone communications
• Strong internal feedback from Sellers and Account Managers
• Positive feedback from clients participating in advocacy programmes

Requirements:

• Fluent English speaker
• Proven experience in a B2B Customer Marketing, Advocacy or Reference Management role
• Experience working in enterprise services, SaaS or technology environments
• Demonstrable track record building and managing client case study and reference programmes
• Experience working directly with Sales and Account Management teams
• Strong stakeholder management skills, including navigating client approvals and sensitivities
• Excellent written communication skills with strong commercial judgement
• Professional presence and confident client-facing communication style
• Experience in both services and product-led environments
• Exposure to enterprise PR and communications processes
• Experience establishing or managing Customer Advisory Boards
• Familiarity with CRM systems and reference tracking tools