Business Analyst: Level 3

Tailored Management is seeking a results-oriented Business Analyst to contribute to the development of world-class online learning solutions. The role involves breaking down customer problems into actionable items, managing the team’s backlog, and facilitating cross-team collaboration to ensure quality and timely delivery of products for K-12 educators and students.

Responsibilities:

• Connect the Why to the What
• Work with product leadership to understand the problems to be solved and infuse project goals, problem statement(s), and prioritization into the work of the team
• Participate in user research and UX sessions, synthesizing feedback into actionable requirements and stories
• Write user stories (requirements and acceptance criteria that ensures accessibility/a11y compliance) based on inputs from customers, sales, TPM/agile team, and other stakeholders
• Participate in continuous discovery exercises, including performing competitive analysis and regularly reviewing usage analytics and customer interaction data
• Drive Cross team collaboration
• Coordinate with supporting teams to clarify and prioritize program-specific requirements
• Facilitate cross-team meetings and communication
• Keep the Team Healthy and On Track
• Maintain and groom the backlog with engineers, ensuring JIRA tickets are properly labeled and organized
• Serve as scrum master, leading agile ceremonies such as standup, retro, sprint planning, grooming etc
• Support team members to keep work moving forward, removing blockers, and organizing time to address issues
• Monitor the health of the team, looking for opportunities to address continuous improvement
• Deliver Customer Value
• Ensure quality of user stories and features before they are released
• Prepare release notes to communicate enhancements, new features, and bugs being addressed in each release
• Demonstrate user empathy through the prioritization of customer-reported and production issues. Manage defect triage and communication, ensuring resolutions meets SLAs
• Work with the team to facilitate release management and communication

Requirements:

• A self-starter who works proactively to understand and address the challenges/opportunities ahead of the team
• Attention to detail, organization with the ability to react aptly to changes
• A curious mind, seeking out clarity and deeper understanding
• Excellent written and verbal communication
• Product experience defining and delivering value in Agile-based software development teams
• A penchant for learning quickly and thinking creatively
• Demonstrated success managing multiple projects
• Bachelor's degree or equivalent experience and education
• Experience in Ed Tech, Education, or Digital Content Development a plus