Program Manager - 0034126

ManpowerGroup is a company that offers career opportunities and encourages innovation. They are seeking a Program Manager to oversee the Contingent Workforce Solutions program for an assigned client, managing vendor relationships, program operations, and ensuring client satisfaction.

Responsibilities:

• Responsible for overall management of the Contingent Workforce Solutions (CWS) program for an assigned client
• Managing the subvendor / supplier program and its population and its day-to-day operations
• Implementing and managing the requisition /submittal process and overseeing job placement, subvendor selection and contract negotiations
• Day-to-day troubleshooting and problem resolution, managing the on-going relationships and communication
• Performing periodic benchmarking of the subvendor population
• Maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict resolution
• Meeting or exceeding account growth targets, overall account profitability, implementation, training and administration of software to client and sub-vendor supplier users
• Setting performance expectations for and managing department staff priorities and results
• Establishes and develops manager relationships within assigned program and expands existing manager relationships
• Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities
• Implements and manages sub-vendor / supplier program for assigned clients, further refining throughout the process
• Plan, organize and conduct quarterly performance reviews of the sub-vendors to monitor their performance to TAPFIN service level agreements
• Manage the day-to-day operations which includes, implementation and management of the requisition process for assigned client
• Provide excellent customer service and act as the liaison between the client and suppliers to successfully manage order fulfillment
• Frequent interaction with client managers is also required to ensure satisfaction and identify potential business development opportunities
• Responsible for ensuring resolution to the day-to-day issues within their respective program
• Assists appropriate individuals, including Operations and the Accounting Department to ensure timely collection of receivables

Requirements:

• Minimum five years of experience in managing a vendor program, general management, or account management role in a general staffing company, including three years supervisory experience
• Proven negotiation skills are a must
• Requires excellent organization, interpersonal, verbal and written communication skills and the ability to deal effectively with vendors / candidates at all levels
• Excellent troubleshooting and problem-solving skills are a must
• Requires ability to effectively multi-task and function in a fast-paced, team-oriented environment
• Travel may be required, depending upon the individual client requirements