Photon is seeking a Product Manager responsible for driving innovation and continuous improvement within the client's B2C/B2B channels. The role involves leading the execution of a roadmap of features and experiences that exceed customer expectations while collaborating with various teams to ensure successful product delivery.
Responsibilities:
- Understand and evangelize the vision, strategic priorities and goals of the organization, translating them into a roadmap of features and enhancements that provide remarkable customer experiences
- Contribute to successful, continuous and on time delivery of product roadmaps, by identifying risks and developing and recommending mitigation strategies
- Lead the backlog prioritization of initiatives, aligning experiences across channels and touchpoints to ensure the best business results
- Perform data analysis on key product metrics to quickly understand customer interaction and areas of opportunity
- Troubleshoot and research issues related to changing trends, behaviors, or performance to identify what is impacting the business and determine how to address
- Establish and nurture relationships with key stakeholders and other influencers who contribute to the definition and ongoing support of B2C/B2B strategies through stewardship, influence, motivation and change leadership
- Lead the high-level prioritization of initiatives, aligning experiences across channels and touchpoints to ensure the best business results
- Prepare product documents and provide stakeholders with the necessary product knowledge and technical expertise
- Participate in the planning of the future direction of B2C/B2B channels and features by combining customer needs and insights with quantifiable business cases to establish program roadmaps and strategies that are built on consensus and buy-in from senior leadership and key stakeholders
- Identify optimization opportunities for continuous product improvement
- Influence and nurture a team of indirect team members charged with implementing the product roadmap
- Perform other duties as assigned
- Confirm with all corporate policies and procedures
Requirements:
- Deep understanding of and experience in product management, software product lifecycle, roadmapping, and agile methodologies and BFSI
- Experience working within a matrix organization and collaborating with business stakeholders, user experience teams, project managers, developers, etc
- A proven track record of project execution, completing and shipping excellent products on time and on budget
- Strong analytical skills, with the ability to assemble and interpret data, create executive summaries and deliver business insights
- Exceptional interpersonal, communication (verbal and written), cross-collaboration and team skills
- Ability to dive into performance measurements with teams to help optimize and find key insights into performance
- Ability to manage multiple projects simultaneously
- Ability to synthesize analytic results into relevant and strategic recommendations
- Ability to understand and explain complex issues and clearly identify and communicate the situation at a high level
- Excellent oral/written communication skills
- Excellent persuasive and negotiation skills
- Excellent presentation skills
- Excellent skills creating and managing a roadmap of features and enhancements
- Agile Certifications required
- 10+ years' experience as a Product Owner/Manager on an Agile team required
- Bachelor's Degree or additional equivalent experience required
- Experience leading others through influence preferred