Key skills
AnalyticsSaaSCRMProduct Management
About this role
Role Overview
- Own the API as a product.
- Drive the strategy to bring our API to full parity with our consumer white-label ordering platform, ensuring partners and integrators have access to the same capabilities as our native experience.
- Ensure platform reliability and scale.
- Partner with Engineering to define and monitor standards for API performance, security, and uptime.
- Treat infrastructure quality as a feature our partners and their customers feel.
- Launch and expand integrations.
- Lead the product lifecycle for new integrations across our ecosystem — CRM, donations, memberships, ticket protection, parking, martech — from discovery through delivery.
- Become the expert on our competitive landscape.
- Analyze the functional gaps between Nliven and key competitors in the enterprise performing arts space (e.g., Tessitura, AudienceView) to inform a winning integration strategy.
- Shape the partner ecosystem strategy.
- Define how third-party products connect to Nliven, evaluate new integration opportunities, and build the frameworks that let our partner roster scale.
- Drive data-informed decisions.
- Establish KPIs for integration adoption, API reliability, and partner satisfaction.
- Use market data, customer insights, and usage analytics to guide what we build and in what order.
- Collaborate deeply with Engineering and Design.
- Work hands-on with your cross-functional team to write clear PRDs, iterate on prototypes, and ensure smooth execution from concept to launch.
- Be the voice of our integration customers.
- Work directly with clients and partners to understand their challenges, gather feedback, and translate those insights into product requirements that solve real problems.
- Align with the broader product roadmap.
Requirements
- Four or more years of proven experience in product management, with a focus on APIs, platform products, integrations, or developer-facing tools.
- Experience in a B2B SaaS environment, with a strong understanding of B2B or B2B2C platforms.
- Technical fluency: you can discuss APIs, webhooks, data flows, and system architecture with engineering teams and make informed trade-off decisions.
- Demonstrated success launching integrations or platform features from concept through delivery.
- Understanding of product management principles, methodologies, and best practices.
- Experience in ticketing, live events, or performing arts technology.
- Experience with consumer-facing products and/or mobile applications.
- Experience standing up a new product area or team.
Benefits
- 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)
- Company-paid life insurance
- Traditional and Roth 401k plans
- Paid parental leave
- Learning & development opportunities with company reimbursement for eligible educational expenses
- Working abroad opportunities
- Volunteer days off
- Flexible scheduling
- Up to $300 reimbursement for initial equipment to set up hybrid work environment
- Generous PTO and holiday schedule