Drive the strategy to bring our API to full parity with our consumer white-label ordering platform, ensuring partners and integrators have access to the same capabilities as our native experience.
Ensure platform reliability and scale.
Partner with Engineering to define and monitor standards for API performance, security, and uptime.
Treat infrastructure quality as a feature our partners and their customers feel.
Launch and expand integrations.
Lead the product lifecycle for new integrations across our ecosystem — CRM, donations, memberships, ticket protection, parking, martech — from discovery through delivery.
Become the expert on our competitive landscape.
Analyze the functional gaps between Nliven and key competitors in the enterprise performing arts space (e.g., Tessitura, AudienceView) to inform a winning integration strategy.
Shape the partner ecosystem strategy.
Define how third-party products connect to Nliven, evaluate new integration opportunities, and build the frameworks that let our partner roster scale.
Drive data-informed decisions.
Establish KPIs for integration adoption, API reliability, and partner satisfaction.
Use market data, customer insights, and usage analytics to guide what we build and in what order.
Collaborate deeply with Engineering and Design.
Work hands-on with your cross-functional team to write clear PRDs, iterate on prototypes, and ensure smooth execution from concept to launch.
Be the voice of our integration customers.
Work directly with clients and partners to understand their challenges, gather feedback, and translate those insights into product requirements that solve real problems.
Align with the broader product roadmap.
Requirements
Four or more years of proven experience in product management, with a focus on APIs, platform products, integrations, or developer-facing tools.
Experience in a B2B SaaS environment, with a strong understanding of B2B or B2B2C platforms.
Technical fluency: you can discuss APIs, webhooks, data flows, and system architecture with engineering teams and make informed trade-off decisions.
Demonstrated success launching integrations or platform features from concept through delivery.
Understanding of product management principles, methodologies, and best practices.
Experience in ticketing, live events, or performing arts technology.
Experience with consumer-facing products and/or mobile applications.
Experience standing up a new product area or team.
Benefits
100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)
Company-paid life insurance
Traditional and Roth 401k plans
Paid parental leave
Learning & development opportunities with company reimbursement for eligible educational expenses
Working abroad opportunities
Volunteer days off
Flexible scheduling
Up to $300 reimbursement for initial equipment to set up hybrid work environment