Senior Customer Success Manager / Program Manager – Amazon Relay Rewards (US)

Netradyne is a leader in fleet safety solutions that harnesses the power of Computer Vision and Edge Computing. They are seeking a highly motivated Customer Success Manager / Program Manager to own and operate the Amazon Relay Rewards program in the United States, ensuring successful execution and strong customer engagement.

Responsibilities:

• Serve as the primary owner for the Amazon Relay Rewards program in the US, responsible for end‑to‑end execution, delivery, and operational excellence
• Act as the day‑to‑day point of contact for Amazon stakeholders related to Relay Rewards, managing communications, escalations, and expectations
• Drive program readiness, launch coordination, and ongoing optimization across sales, onboarding, installs, CS, billing, and support workflows
• Track program performance, risks, and dependencies; proactively identify issues and drive resolution without requiring constant oversight
• Build and maintain strong, trusted relationships with Amazon program owners, operations leaders, and internal Netradyne teams
• Lead customer‑facing meetings, status reviews, and program updates with confidence and professionalism
• Represent the voice of the customer internally, ensuring Amazon requirements and expectations are clearly understood and executed
• Own and maintain program plans, timelines, milestones, and action trackers across multiple concurrent Amazon initiatives
• Coordinate cross‑functional teams (Sales, CS, Product, Ops, Finance, Support) to deliver against program commitments
• Ensure dependencies, risks, and blockers are surfaced early and driven to closure
• Support new Amazon pilots, expansions, or operational initiatives beyond Relay Rewards as needed
• Translate high‑level program goals into clear, actionable execution plans
• Ensure operational processes scale effectively as program volume grows
• Partner with internal teams to improve tooling, reporting, and workflows tied to Amazon programs
• Maintain high attention to detail across contracts, SLAs, program requirements, and operational handoffs

Requirements:

• 7+ years of experience in Customer Success, Program Management, Project Management, or Enterprise Account Operations
• Proven experience managing large, complex enterprise customers, ideally in a B2B SaaS, logistics, transportation, or technology environment
• Strong customer‑facing presence with the ability to communicate clearly, confidently, and professionally at multiple levels
• Demonstrated ability to self‑direct, prioritize, and execute in an ambiguous environment with minimal guidance
• Excellent organizational skills with a track record of managing multiple workstreams simultaneously
• Comfortable driving accountability across cross‑functional teams without direct authority
• Bachelor's degree required
• Experience supporting Amazon or similarly complex enterprise customers
• Background in program launches, pilots, or large‑scale rollouts
• Familiarity with logistics, fleet operations, safety technology, or incentive‑based programs
• Experience working closely with Product and Engineering teams on customer‑driven initiatives