Salesforce Technical Lead / Business Analyst with FSM

FUSTIS LLC is seeking an experienced Salesforce Technical Lead / Business Analyst to guide the design, development, and implementation of Salesforce solutions across enterprise programs. The ideal candidate will possess strong technical leadership skills, hands-on Salesforce development experience, and the ability to collaborate closely with business and technical stakeholders to ensure best practices and ongoing enhancements in a large-scale environment.

Responsibilities:

• Lead the technical design of Salesforce solutions, including Service Cloud and Field Service Management (FSM), ensuring scalability, performance, and alignment with business requirements
• Drive end-to-end architecture for Salesforce applications, integrations, data models, and security
• Provide guidance on Salesforce best practices, coding standards, and system governance
• Oversee and participate in the development of Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, flows, and APIs
• Manage and review technical deliverables from internal and third-party developers
• Support complex platform customizations and automation, including FSM-specific workflows and configurations
• Partner with business analysts, product owners, and cross-functional teams to translate requirements into technical solutions
• Present technical recommendations and solution approaches to leadership and project stakeholders
• Participate in Agile/Scrum ceremonies, including sprint planning, grooming, daily stand-ups, and sprint reviews
• Mentor and guide Salesforce developers and administrators, providing coaching, code reviews, and technical oversight
• Support team development, remove roadblocks, and promote high-quality delivery standards
• Ensure code quality through peer reviews, unit testing, and adherence to secure development practices
• Maintain and enforce Salesforce environment strategy, including sandbox usage and release management
• Troubleshoot platform issues and provide technical support for enhancements and ongoing operations

Requirements:

• 7+ years of experience working with Salesforce platforms in a technical capacity
• 3+ years serving as a Technical Lead, Architect, or Senior Developer
• Hands-on experience with Salesforce Field Service Management (FSM)
• Strong proficiency in Apex, LWC, SOQL/SOSL, REST/SOAP integrations, and Salesforce APIs
• Experience with Salesforce configuration, workflows, flows, and security model
• Hands-on experience with CI/CD tools (e.g., Copado, Gearset, Azure DevOps)
• Proven ability to lead and mentor technical teams
• Experience working within Agile and Scrum methodologies
• Salesforce certifications strongly preferred (e.g., Platform Developer II, Application Architect, System Architect, Field Service Certification)
• Experience working in large enterprise or government environments
• Background in Contact Center, Case Management, or Public Sector solutions
• Familiarity with MuleSoft or other integration tools
• Additional experience supporting Agile transformations or leading Agile teams