Customer Service Representative

Role Overview

• receiving inbound calls and placing outbound calls
• listening attentively and collecting customer data
• providing basic information about the services and support
• taking accurate notes and detailed messages
• helping schedule appointments for customers
• processing orders and payments
• ensuring all calls are documented and reported

Requirements

• A resident of AL, FL, GA, or TX
• Ability to type 40+ words per minute with minimal errors
• Ability to follow instructions
• Must be able to multitask (talk, type, and follow scripting verbatim)
• Strong customer service skills
• Strong computer skills
• Being bilingual is not required, but a plus

Benefits

• medical
• dental
• vision
• short-term and long-term disability
• life insurance
• paid time off (PTO)