Sr Business Integration Analyst XLM and API

Connection is a company that guides the connection between people and technology, helping customers manage their IT needs effectively. The Sr Business Integration Analyst will manage project requirements, timelines, and technical integrations, working closely with customers and stakeholders to gather requirements and improve business processes.

Responsibilities:

• Understands the business needs and identifies areas of opportunity through joint analysis of systems and processes
• Drives the development of new systems and integrated processes, by working closely with external customers and managing projects in Information Technology
• Gathers, analyzes, and translates business requirements into functional and systems specifications
• Produces artifacts that support the agile SDLC process: requirements, specifications, process maps, project plans, mockups and test cases
• Provides root cause analysis of difficult problems and their solutions
• Understands and conveys to others the interdependencies of various systems
• Resolves issues or escalates risk to next level of management
• Manages customer requests for change which are submitted to the Helpdesk
• Supports the Development team in organizing work based on an Agile/Scrum environment
• Supports the Quality Assurance team as required for unit and/or regression testing
• Works with customers in support of systems integrations
• Identifies application, platform, and business process improvements for both internal and external customers

Requirements:

• In-depth knowledge and experience working with APIs (GET, POST, PATCH, DELETE) and comparing JSON output to underlying relational databases
• In-depth knowledge and experience working with XML standards and comparing output to underlying relational databases
• Ability to present to a diverse audience which may include end customers and partners, and all levels of management
• Proven experience distilling broad customer requirements into complex technical specifications, as it pertains to either XML or API integrations
• Experience with ERP systems (JD Edwards EnterpriseOne preferred)
• Working knowledge of ITSM Solutions including ServiceNow, Cherwell, Atlassian, etc
• Experience with B2B procurement applications including Ariba, Coupa, Oracle, GHX, etc
• Advanced Microsoft Office skills for creating presentations, spreadsheets and other documents
• Knowledgeable of requirement hierarchy in the Agile Development Methodology and skilled in writing user stories
• Understanding of business processes in a distribution business environment
• Working knowledge of software bug tracking / reporting best practices and tools
• Working knowledge of Enterprise Resource Planning systems
• Understand business-impact of technology problems
• Excellent written communication skills and comfort ability to compose professional business communications via email, letter, and proposals
• Excellent verbal communication skills with ability to present professional demonstrations
• Good organizational skills with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines
• Advanced interpersonal skills with ability to work well with all levels of the organization, positively influence peers, build relationships and demonstrate effective team leadership in all interactions
• Self-starter with the ability to manage a range of small projects in parallel
• Experience in working with business customers as well as application developers
• Familiarity with cloud-based platforms and SaaS-based business applications
• Prior experience in supply chain, finance, or e-commerce integration projects
• Adaptable with ability to switch tasks based on shifting priorities
• Practical experience in Technology Resell, B2B, or eCommerce industry
• MBA or MS in Information Systems is highly desired
• Project Management and Process Improvement training is desired
• Formal Business Process Analysis and Improvement methodologies such as Six Sigma, BPM, etc. a plus