Product Operations Manager

ServiceTrade is a software platform for commercial mechanical and fire contractors. The Product Operations Manager will serve as a strategic partner to the CPO, focusing on building systems and processes that empower product teams and drive operational efficiency, particularly leveraging AI tools.

Responsibilities:

• Serve as a thought partner to the CPO on organizational effectiveness
• Prepare material for board meetings, high-stakes external engagements, and internal communication
• Synthesize complex information from across the business and surface the most critical insights for the product leadership team
• Own the CPO's strategic agenda — ensuring time, energy, and attention are allocated to the highest-priority opportunities
• Drive the rhythm of the business: quarterly planning cycles, team offsights, all-hands meetings, and leadership team cadences
• Maintain visibility into cross-functional dependencies and proactively surface blockers or misalignments
• Help the product org adopt new ways of working, ensuring smooth rollout of new frameworks, rituals, and processes
• Design and scale repeatable practices that drive clarity and focus
• Standardize rituals (e.g., product reviews, quarterly planning, OKRs) to increase transparency and alignment
• Engage with team members to identify bottlenecks early and raise risks
• Facilitate alignment across the leadership team, including managing follow-through on leadership team decisions
• Proactively identify new AI tools ways that that increase efficiency and clarity for product teams
• Establish and maintain systems, leveraging AI where possible, to collect, analyze, and share product usage, customer feedback, and market insights
• Partner with product managers to ensure decisions are grounded in data and aligned with key success metrics
• Own the product tech stack (e.g., analytics, feedback, roadmap, instrumentation, & experimentation tools)
• Lead and project-manage high-priority, cross-functional initiatives on behalf of the CPO
• Track progress against company OKRs/KPIs and hold teams accountable to commitments
• Step into ambiguous or understaffed strategic work where the CPO's involvement is needed but time doesn't allow
• Draft internal communications from the CPO including announcements, memos, and town hall content
• Identify ways of maintaining a “work hard, but also have fun” culture
• Help nurture the team through periods of change

Requirements:

• Highly intelligent technology enthusiast and AI savant
• 5–10 years of professional experience, with a track record of increasing responsibility
• Prior experience in management consulting, operations, product management, or technology start-ops
• Superior operational and strategic chops
• Exceptional written and verbal communication skills; ability to write crisply and persuasively on behalf of a senior leader
• Strong analytical ability — comfortable with financial models, data analysis, and building business cases
• High EQ and interpersonal skills; able to build trust and influence without formal authority
• Outstanding organizational skills and ability to manage multiple high-stakes priorities simultaneously
• Absolute discretion and integrity when handling sensitive information
• Experience in a previous Chief of Staff or strategic operations role
• Familiarity with the company's industry or market
• MBA or equivalent graduate degree