Senior GTM Knowledge Engineer

ZoomInfo is where careers accelerate, empowering you to do your best work. As a Senior GTM Knowledge Engineer, you will design and build the technical infrastructure for knowledge delivery across the Go-to-Market ecosystem, integrating platforms and developing AI-powered solutions.

Responsibilities:

• Build and maintain integrations between learning platforms, content management systems, and enablement tools using APIs with webhooks, and modern data tooling (Fivetran, Hightouch)
• Develop front-end interfaces and back-end workflows for content delivery and knowledge retrieval using React, JavaScript, and TypeScript
• Write scripts (Python, JavaScript, or similar) that integrate with LLMs to automate content workflows and data processes
• Implement AI-powered features for search, tagging, and content recommendations, with experience using AI coding assistants, i.e. Cline, Cursor, Claude Code
• Build and maintain database schemas, queries, and data models for knowledge systems, with experience with Snowflake (preferable but not required to have exposure to dbt modeling and Airflow-based orchestration)
• Develop custom solutions to enhance platform functionality and user experience
• Facilitate regular audits of content accuracy, versioning, and metadata quality across all platforms
• Conduct QA testing on integrations, workflows, and automated processes
• Monitor data integrity and identify gaps or inconsistencies in knowledge repositories
• Test and validate AI-enhanced search and retrieval functionality
• Document technical issues and coordinate resolution with appropriate teams
• Establish and maintain QA protocols for content governance and system health
• Monitor performance of integrations and automated workflows, preferably using Datadog, Montecarlo, or Pager Duty
• Troubleshoot technical issues and implement fixes
• Maintain documentation for technical implementations and processes
• Support testing and rollout of new technical features
• Track system analytics and identify optimization opportunities

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical field (or equivalent practical experience)
• 2-5+ years in a technical development role with hands-on coding experience
• Front-end development: HTML, CSS, JavaScript (React, Vue, or similar framework experience a plus)
• Back-end development: Python, Node.js, or similar server-side language
• API development and integration: RESTful APIs, webhooks, authentication protocols
• Database skills: SQL, data modeling, query optimization
• Version control: Git/GitHub
• Scripting and automation: Python, JavaScript, or Bash
• Data structures and algorithms: Strong foundational knowledge
• Experience integrating with third-party platforms via APIs
• Familiarity with workflow automation tools (Zapier, Make, n8n, or similar)
• Basic understanding of enterprise software systems
• Experience working with CMS, LMS, or CRM systems (Salesforce, HubSpot, WordPress, Contentful, Moodle, Canvas, etc.)
• Experience with AI/ML APIs (OpenAI, Anthropic, or enterprise AI platforms)
• Familiarity with enablement or learning platforms (Allego, Seismic, Highspot, etc.)
• Experience with content databases (Notion API, Airtable, Google Drive API)
• Knowledge of search technologies (Elasticsearch, Algolia, vector databases)
• Background in SaaS or B2B technology companies