Field Service Engineer II- Tulsa, OK

Abbott is a global healthcare leader that helps people live more fully at all stages of life. They are seeking a Field Service Engineer II to support customers by installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction.

Responsibilities:

• Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards
• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines
• Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support
• Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits
• Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability
• Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts
• Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development

Requirements:

• Bachelor's degree or equivalent relevant experience
• 2-5 years of experience in Engineering or Laboratory Technology
• Ability to travel 10% within the assigned territory
• Strong troubleshooting and problem-solving skills with laboratory instrumentation
• Ability to work independently and thrive in team environments
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• Effective communication and interpersonal skills