Managed Services Project Manager - Remote (Telecom)

AireSpring is a family-owned provider of Cloud Communications, Managed Connectivity, and Managed Security with over 20 years of experience. They are seeking a Managed Services Project Manager to oversee the execution of infrastructure and telecommunications projects, ensuring quality and customer satisfaction while managing multiple projects simultaneously.

Responsibilities:

• Manage end-to-end delivery of managed services projects, from initial planning through deployment and close-out
• Oversee 80+ concurrent or sequential projects annually, with a focus on business infrastructure services such as EIA, SD-WAN, GPON, and firewall installations
• Collaborate with cross-functional teams, clients, and third-party carriers (e.g., AT&T, CenturyLink, Verizon) to ensure seamless coordination and communication
• Maintain detailed project documentation including project plans, status updates, process flows, and post-implementation reports
• Monitor and manage project scope, timelines, budgets, and resources to ensure successful delivery and operational readiness
• Develop and implement standardized procedures to improve project workflows and increase efficiency
• Act as primary liaison for customer communications, ensuring high satisfaction and timely issue resolution
• Use project tracking tools to provide consistent reporting and updates to stakeholders

Requirements:

• 5+ years of experience in project management within the telecommunications, or managed services industry
• Proven experience managing large volumes of complex technical projects involving network infrastructure
• Deep understanding of networking technologies such as SD-WAN, Ethernet, GPON, firewalls, DSLAMs, and EIA
• Strong working knowledge of carrier coordination, provisioning, and circuit ordering (ASR/LSR/SI)
• Experience working with multiple telecom carriers and understanding their operational processes
• Proficiency with project management software and internal databases
• Strong analytical and documentation skills for business process analysis and optimization
• Exceptional communication and leadership skills across cross-functional teams and client-facing roles
• PMP or other relevant project management certification
• Experience with enterprise customers and/or educational institutions
• Familiarity with provisioning tools and telecom databases
• Ability to identify root causes of technical or operational issues and resolve them quickly
• Strong organizational skills with a proactive and goal-oriented approach