Senior Product Manager, Enterprise Picking & Tools

Instacart is transforming the grocery industry by providing essential services that customers rely on for grocery delivery. The Senior Product Manager will own the vision, strategy, and execution for the Enterprise Picking & Tools product area, ensuring that shoppers and retailers have the necessary technology for efficient order fulfillment.

Responsibilities:

• Own the vision, strategy, and execution for our Enterprise Picking & Tools product area
• Define and deliver the roadmap for picking workflows and in-store tooling
• Develop new capabilities and improve existing products to make in-store picking faster, smarter, and more reliable
• Build deep understanding of shopper workflows and retailer operational pain points to design tools that improve picking accuracy, speed, and shopper satisfaction
• Work closely with retail partners to ensure our tooling integrates naturally into their in-store environments
• Partner with enterprise sales and retailer success teams to support partner onboarding, drive adoption of new features, and contribute to retailer NPS and retention
• Define platform solutions that scale across retailer sizes, store formats, and fulfillment models
• Represent the picking and tools roadmap with internal stakeholders and, where relevant, with external retail partners

Requirements:

• You have 4+ years of product management experience, ideally within enterprise B2B or operationally complex environments
• You've built products end-to-end and know how to drive initiatives from early concept through scaled delivery
• You're highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs
• You communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority
• You understand the shopper and retailer experience deeply, and you hold yourself accountable to meaningful customer and commercial outcomes
• You operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards
• Experience in B2B product management, enterprise software, client services, or partner success teams
• Experience building products for frontline or operational users (e.g., retail associates, delivery workers, warehouse staff)