Avaya Engineer

TEKsystems is a leading provider of business and technology services, and they are seeking an experienced Software Developer specializing in Interactive Voice Response (IVR). This role involves designing, developing, and supporting IVR applications within an Avaya ecosystem, focusing on building new solutions and enhancing existing call flows.

Responsibilities:

• Design, develop, and deploy new IVR applications to support business and customer service needs
• Redesign and optimize existing IVR call flows to improve performance, usability, and efficiency
• Support Avaya environment upgrades, infrastructure replacements, and system enhancements
• Configure, monitor, and manage IVR applications using Avaya Experience Portal
• Perform testing, validation, troubleshooting, and issue resolution for IVR applications
• Analyze IVR application performance and generate monitoring and reporting metrics
• Collaborate with cross functional teams to gather requirements and implement solutions
• Ensure IVR applications adhere to system standards, best practices, and reliability expectations

Requirements:

• Experienced Software Developer specializing in Interactive Voice Response (IVR)
• Developing new IVR applications
• Supporting Avaya environment upgrades and infrastructure replacement
• Proficient in redesigning existing IVR call-flows
• Configuring, monitoring, and reporting on IVR applications with Avaya Experience Portal
• Software Development
• Interactive Voice Response (IVR)
• Model-View-Controller (MVC)
• Critical Thinking
• Problem Solving Leadership
• Testing and Validation
• Troubleshooting IVR experience
• Avaya Orchestration Designer/Eclipse
• Avaya Experience Portal
• Tomcat Application Server
• INI Formstudio
• Java Software Developer
• IVR Systems
• Designing, developing, and supporting Interactive Voice Response (IVR) applications within an Avaya ecosystem
• Building new IVR solutions
• Enhancing and redesigning existing call flows
• Supporting platform upgrades and infrastructure replacements
• Combining strong software development skills with deep IVR and telephony expertise
• Delivering reliable, user friendly voice applications
• Configuring, monitoring, and managing IVR applications using Avaya Experience Portal
• Performing testing, validation, troubleshooting, and issue resolution for IVR applications
• Analyzing IVR application performance and generating monitoring and reporting metrics
• Collaborating with cross functional teams to gather requirements and implement solutions
• Ensuring IVR applications adhere to system standards, best practices, and reliability expectations
• Experience supporting enterprise telephony environments
• Familiarity with IVR reporting and performance monitoring tools
• Strong communication skills and ability to work independently or as part of a team