Senior Product Manager

Rackspace Technology is hiring a Senior Product Manager for their VCF Observability Platform, responsible for owning the end-to-end observability strategy for Rackspace Cloud. This role focuses on defining, delivering, and operationalizing platform-level visibility, monitoring, alerting, and AIOps capabilities across various platforms.

Responsibilities:

• Own the Observability capability pillar across PVC platforms (Edge, Enterprise, Cloud)
• Define the product vision for observability across the private cloud platforms—encompassing monitoring, AIOps, alerting and ticketing workflows, and automation
• Design the end‑to‑end customer experience for consuming observability capabilities, including intuitive dashboards, advanced insights, and predictive analytics
• Translate operational pain points into clear product requirements and outcomes
• Align observability strategy to VCF 9, NSX, vSAN, and lifecycle automation
• Platform monitoring for infrastructure and control plane components
• ScienceLogic (SL1) platform enhancements and integrations
• Optional integrations with Datadog, SIEMs, and customer tooling
• Telemetry pipelines, alert hygiene, SLOs, and operational signals
• AIOps capabilities: anomaly detection, predictive maintenance, remediation triggers
• Maintain prioritized backlogs (Jira/Craft) tied to platform outcomes
• Partner with engineering and SRE teams to deliver scalable observability features
• Ensure observability is embedded into deployment, upgrade, and migration workflows
• Drive creation of dashboards, runbooks, and operational documentation
• Work closely with Support, Operations, and Delivery to reduce escalation friction
• Partner with Sales and GTM to position observability as a monetizable platform capability
• Represent observability readiness in platform reviews and leadership forums
• Provide customers with a consistent, intuitive observability experience in the RXT portal that enables proactive decision-making and confidence in platform operations

Requirements:

• 6–10 years in technical product management, SRE, platform engineering, or operations-focused roles
• Strong understanding of VMware ecosystems (VCF, vSphere, NSX, vSAN) preferred
• Hands-on experience with observability platforms (SL1, AriaOps, Datadog, Prometheus, etc.)
• Familiarity with AIOps concepts and operational telemetry
• Ability to translate operational complexity into simple, scalable products
• Proven systems integration experience, designing and delivering end-to-end observability integrations across heterogenous systems