RiseIT™ SolutionsRemote
ServiceNow Business Process Analyst
United States of America
Full Time
2 hours ago
$62 USD
H1B Sponsor Likely
Key skills
ServiceNowBusiness Process AnalysisService Request Process AnalysisService Catalog ManagementRequest Fulfillment WorkflowTestingIT Service ManagementIT Business Management (ITBM)Service DesignMicrosoft OutlookMicrosoft TeamsMicrosoft OfficeSharePointAgile
About this role
RiseIT Solutions is looking for a ServiceNow Business Process Analyst to enhance their IT request management processes. The role involves reviewing current processes, documenting requirements, and collaborating with stakeholders to optimize service request management and fulfill IT services effectively.
Responsibilities:
- Review and document current state of IT request management for acquired facility to include both front end and back end processes
- Work with Service Catalog/Request Process Owner and Manager to recommend approach for converting current request management process to enterprise process and tool
- Determine if new service request forms need to be created
- Gather and document service requests requirements for new and transitioning existing requests to enterprise requests
- Ensuring that service request requirements align to the clients service request design guiding principles
- Determine appropriate catalog and categorization to place service request
- Obtain signoff of service request design
- Document work in Service Now Agile application
- Report on progress, risks, issues, etc
- Test service request forms and coordinate testing by SMEs
- Assist with communications relative to service request changes, adds, etc
- Assist with education of newly acquired IT support teams on the enterprise request management process and tool
- Revise/create handouts to assist both fulfillers of IT service requests and general caregivers who place the requests
Requirements:
- ServiceNow BA experience
- Review and document current state of IT request management for acquired facility to include both front end and back end processes
- Work with Service Catalog/Request Process Owner and Manager to recommend approach for converting current request management process to enterprise process and tool
- Determine if new service request forms need to be created
- Gather and document service requests requirements for new and transitioning existing requests to enterprise requests
- Ensuring that service request requirements align to the clients service request design guiding principles
- Determine appropriate catalog and categorization to place service request
- Obtain signoff of service request design
- Document work in Service Now Agile application
- Report on progress, risks, issues, etc
- Test service request forms and coordinate testing by SMEs
- Assist with communications relative to service request changes, adds, etc
- Assist with education of newly acquired IT support teams on the enterprise request management process and tool
- Revise/create handouts to assist both fulfillers of IT service requests and general caregivers who place the requests
- Service Design
- Request Fulfillment Workflow
- Testing Experience
- Service Catalog Delivery
- IT Service Management-Intermediate Level – Knowledge of ServiceNow within this area