Hi,

Please review the below Job Description and share the updated resume if interested.

Role: Lead ServiceNow Engineer

Location s - Holmdel, NJ / Bethlehem, PA / New York, NY / Stamford, CT (Hybrid, 3Days/week Onsite)

Run (Operations & Stability):

Lead day-to-day technical support for IRM, BCM, and TPRM applications in production
Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs
Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data
Maintain shared dashboards and reporting data sources used by business stakeholders
Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM

Responsibility:

10+ years of experience configuring and integrating enterprise SaaS platforms.
5+ years of hands-on ServiceNow development or advanced administration
Strong understanding of ServiceNow platform capabilities including tables, relationships, ACLs, UI policies, Flow Designer, and scripting using JavaScript
Experience implementing or supporting IRM, BCM, TPRM, or other non-ITSM modules.
Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams
Proven experience creating reports and dashboards for business stakeholders
Ability to work with business leaders and convert requirements into scalable technical designs
Strong communication skills and comfort working across technical and business teams
Strong understanding of data governance, performance tuning, and system security.
Experience leading technical troubleshooting and platform improvement initiatives.
Strong communication, stakeholder partnership, and mentoring skills.
Bias for automation, simplification, and continuous improvement.

Nice to Have:

ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) IRM, CIClientM, CISTPRM, or other relevant certifications.
Experience with scoped applications, CI/CD pipelines, and update set management.
Familiarity with risk, compliance, continuity, or third-party risk methodologies.
Prior participation in ServiceNow advisory boards, roadmap discussions, or beta programs
Experience with integrations using REST, SOAP, or Integration Hub spokes
Experience with other GRC or risk management platforms (Archer, RSA, MetricStream, LogicGate, OneTrust, etc.) that can translate to ServiceNow IRM

Best Regards,

John Joseph M
Sr. Associate US IT Recruiter

Plano, TX - 75074

Lead ServiceNow Engineer (IRM / BCM / TPRM)

Key skills