Help Desk

Urgent Requirement: Help Desk

Duration: 12 months

Location: Madison, WI

Note: Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently remote. However, position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required.

Visa Type: All

Tax Term: W2/C2C

Interview: MS Team

Required Skills:

Experience supporting online case management applications

Experience with Jira Service Management software

Troubleshooting customer issues to find a timely resolution

Job Description:

Duties will include a primary support function associated with service desk functionality and will have key responsibilities associated with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments

Regards,

Srinivas SP

ERP Analysts, Inc.

Email: Srinivas dot sriperambuduri at erpanalysts.com

(Six one Four - Five One Five - Six Four Five Sevan)

Workday Certified Partner | Oracle Gold Partner | CMMI Level3

LinkedIn profile: Srinivas Sriperumbudur