Customer Success Engineer, Federal

Cribl is a remote-first company focused on empowering employees and putting customers first. The Customer Success Engineer acts as a trusted advisor to federal customers, ensuring they achieve success with Cribl solutions and driving the entire Customer Success lifecycle from onboarding to expansion.

Responsibilities:

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
• Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
• Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
• Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
• Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
• Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
• We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours

Requirements:

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
• Experience with Federal or Public Sector organizations
• Local to the greater Washington D.C. area
• GovCloud or FEDRAMP Experience
• Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy
• Customer facing presentation history in program reviews or similar events
• Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
• Quick learner with good technical and problem-solving skills
• Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
• Solid technical understanding of managing customers through Customer Success Platforms such as GainSight
• Working knowledge of major cloud providers (AWS, Azure, GCP)
• Good jokes, or maybe better, bad jokes
• Must be able to obtain a US Security Clearance