Customer Success Engineer

IBM is a leading technology company that focuses on innovation and collaboration to solve complex business challenges. The Customer Success Engineer will design client solutions, drive customer value, and collaborate with clients to enhance the adoption of IBM products.

Responsibilities:

• Design Client Solutions: Design viable client solutions by leveraging current product capabilities, removing technical inhibitors to sales opportunities, and creating technical proof points through technical accelerators such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs
• Drive Customer Value: Drive customer value by activating entitlements, finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders
• Develop Success Plans: Develop a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders, and deeply understand clients' main challenges to become a trusted guide for their modernization and adoption of IBM's technology portfolio
• Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators to demonstrate the value of IBM products and solutions
• Collaborate with Clients: Work closely with clients to understand their needs, provide technical expertise, and drive adoption and expansion of IBM products