Key skills
ServiceNowServiceNow modulesServiceNow implementationServiceNow enhancementServiceNow upgradeSAFe methodologyProject lifecycle processesDemand managementITIL certificationHRSD certificationServiceNow certificationAnalytical skillsProject managementLeadershipProject ManagementCommunication
About this role
RTX, the world's largest aerospace and defense company, is seeking a skilled ServiceNow Demand Intake and Project Manager to lead the evaluation, prioritization, and management of incoming ServiceNow requests. The role involves managing projects through their full lifecycle, ensuring strategic alignment, effective communication, and timely execution.
Responsibilities:
- Serve as a point of contact for ServiceNow demand intake
- Assist in managing and tracking incoming requests for ServiceNow projects and enhancements
- Assist in maintaining the demand intake register, ensuring all requests are appropriately logged, categorized, and updated
- Assist in planning, scheduling, and managing ServiceNow projects, ensuring alignment with organizational goals
- Organize and facilitate project meetings, including preparing agendas, capturing meeting minutes, and following up on action items
- Manage project tasks and resources, ensuring timely completion of deliverables
- Track project milestones, risks, issues, and dependencies, escalating concerns as necessary
- Maintain project documentation
- Use ServiceNow and other tools to track and manage project progress
- Act as a liaison between business Process Owners, Stakeholders and ServiceNow Product Owners to ensure alignment of demand and project objectives
- Foster open and transparent communication to address questions, provide updates, and resolve challenges
- Partner with leadership to ensure demand intake prioritization aligns with organizational strategy
- Ensure compliance with organizational policies, standards, and best practices
Requirements:
- Typically requires a University Degree in Business Administration, Project Management or related field and a minimum 8 years' project management or demand management experience, preferably within IT or similar field; or an Advanced Degree in a related field and minimum 5 years' experience with 3 years ServiceNow experience
- Direct experience managing ServiceNow implementations, enhancements, or upgrades
- Familiarity with ServiceNow modules such as SPM, ITSM, ITOM, HRSD, CSM, CMDB, or Platform capabilities
- Understanding SAFe methodology and project lifecycle processes
- Experience working with technical teams (developers, architects, platform owners) and business stakeholders
- ITIL and / or HRSD certification
- ServiceNow certification