Director of Product Management

LivePerson is a leader in trusted enterprise conversational AI and digital transformation. They are seeking a Director of Product Management to oversee the Syntrix product lifecycle, from defining the vision and strategy to execution and market success, while leading a team of product managers and designers.

Responsibilities:

• Define and articulate a clear, compelling product vision for Syntrix, establishing it as the definitive platform for AI Predictability and Operational Readiness
• Own the end-to-end product lifecycle. Develop and manage a data-driven roadmap that balances long-term vision with agile execution, prioritizing initiatives based on customer needs, market trends, and strategic goals
• Lead, hire, and mentor a high-performing team of product managers and designers. Foster a culture of innovation, accountability, and customer-centricity to deliver cohesive, human-centered experiences
• Serve as the primary partner for Engineering, AI Research, Design, Marketing, and Sales leaders to ensure seamless product development, launch, and adoption. Drive alignment on the Syntrix strategy across the entire organization
• Partner with Product Marketing to define the go-to-market strategy, messaging, and positioning. Engage deeply with enterprise customers to understand their challenges with AI adoption and translate those insights into impactful product requirements
• Represent LivePerson externally as a thought leader in AI Assurance. Communicate the product vision and value to customers, industry analysts, and at public events

Requirements:

• A Master's or Ph.D is a must
• 10+ years of product management experience, with at least 3-5 years in a leadership capacity managing and mentoring a team of product managers and/or designers
• A proven track record of delivering successful enterprise SaaS products in AI/ML, data analytics, or developer-focused domains
• Must possess a deep understanding of the barriers to enterprise AI adoption and a strong technical grasp of modern AI technologies, including LLMs, Generative AI, and simulation platforms
• Demonstrated ability to develop and execute a strategic product vision, balancing long-term goals with the immediate needs of the business and customers
• A strong history of leading AI projects from conception to successful deployment as customer-facing products, with a focus on creating tangible business value
• Experience in a customer-facing role, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences, and a proven ability to partner with sales and other business units to drive customer success
• Tangible experience working effectively across different departments and with various stakeholders, from sales and marketing to legal and compliance, to ensure the successful and responsible deployment of AI technologies
• Experience with AI Governance, Risk, and Compliance (GRC) frameworks
• Experience with call centers, such as human agent training, bot agent verification, as well as applying AI agents in call centers
• Experience designing and launching products for technical users, such as developers or data scientists