Sales Manager - Account Management & Retention

Motorola Solutions is a global community focused on keeping people safer everywhere. The Sales Manager will lead account management and retention efforts, manage a team, and drive strategies for customer growth and satisfaction.

Responsibilities:

• Team Leadership: Manage, mentor, and develop a team of 3 to 4 Account Managers, ensuring they meet retention targets and growth objectives
• Player-Coach Mentality: Willingness to "jump in" and help drive forward account activities, participate in high-stakes client meetings, and assist in navigating complex enterprise environments
• Strategic Account Management: Develop and execute comprehensive account strategies to ensure long-term customer health and operational alignment
• Revenue Ownership: Own the up-sell forecast for advanced applications and oversee the entire contract renewal lifecycle
• Customer Advocacy: Act as the "voice of the customer" internally, collaborating with Product, Engineering, and Customer Success to inform roadmaps based on real-world feedback

Requirements:

• Bachelors Degree with 4+ years of sales experience
• OR 8+ years of sales experience
• Proven track record in Sales Management or Senior Account Management, specifically within an enterprise environment
• Strong experience selling to retail enterprise clients is highly preferred
• Demonstrated ability to build business cases based on ROI metrics such as labor efficiency, productivity, and employee engagement
• Experience managing complex SaaS and hardware-as-a-service (HaaS) models
• Exceptional presentation and negotiation skills, with the ability to command a room of C-suite retail executives