Lead Application Business Analyst

Franciscan Health is one of the largest Catholic health care systems in the Midwest, dedicated to providing compassionate care. They are seeking a Lead Application Business Analyst to troubleshoot application issues, facilitate user discussions for application functionality, and support the design and implementation of applications.

Responsibilities:

• Troubleshoot and repair customer-reported Franciscan Alliance application/system problems
• Facilitate business user discussions to identify the requirements for Franciscan Alliance application functionality and workflow
• Provide on-call support, including after-hours support, for team and customer, following the Information Services support model
• Participate in and facilitate Franciscan Alliance application workflow design and system build
• Work with assigned, on premise vendors in implementing, upgrading, supporting and troubleshooting applications
• Design and build Franciscan Alliance applications based on standards and guidelines
• Escalate unresolved issues to supervisor and/or manager; collaborate with other teams to resolve issues
• Assist with the day-to-day activities of team members including prioritization of work, coordination/assignment of resources and guiding team activities
• Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams
• Act as a Franciscan Alliance applications expert to assist with the creation of training programs
• Collect information regarding potential system enhancement needs
• Support, implement, and build Franciscan Alliance applications
• Monitor the operations of a unit, and provides input to the performance of individuals through feedback and recommendations

Requirements:

• 5 years Relevant Work Experience
• Bachelor's Degree Information Technology or Computer Science
• Associate's Degree
• 1 year Leadership/Mentoring Experience
• EXPERIENCE DEVELOPING WITH UIPATH RPA TOOLS