App and Dev Support Engineer - eDiscovery

Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments. They are seeking a Senior eDiscovery Support Analyst to support and evolve their enterprise eDiscovery hosting platforms while delivering exceptional customer experience and collaborating with multiple teams to resolve platform and performance issues.

Responsibilities:

• Provide advanced support for enterprise-scale eDiscovery platforms, including Relativity Server (2021+) and RelOne
• Support large global customers operating across multiple time zones with strict SLAs
• Act as a primary point of coordination during incidents, ensuring clear communication with internal teams, vendors, and customers
• Troubleshoot complex issues across distributed systems, including: Citrix and VDI environments, Windows and Linux servers, SQL Server, Active Directory, MFA, and authentication services, Networking and cloud infrastructure (Azure)
• Collaborate with Infrastructure, Development, and Data Management teams to resolve platform and performance issues
• Proactively identify risks, recurring issues, and opportunities for improvement
• Learn and adopt new eDiscovery technologies to enhance platform support and customer satisfaction
• Create and maintain technical documentation, runbooks, and user-facing guidance
• Drive issues to resolution end‑to‑end rather than relying solely on escalation

Requirements:

• Bachelor's degree or equivalent practical experience
• 5–7 years of hands-on experience supporting Relativity Server (minimum 2021 version)
• Strong experience in the eDiscovery industry
• Demonstrated success supporting enterprise customers with demanding SLAs
• Strong understanding of: Windows Desktop and Windows Server environments, Linux servers, Databases (SQL Server), MFA and authentication systems, Networking and web technologies, Cloud platforms (Azure)
• Excellent verbal and written communication skills; comfortable engaging with customers during high-pressure situations
• Ability to work independently while also thriving as a collaborative team member
• Proactive mindset—anticipates issues and takes ownership without waiting for direction
• RelOne support experience
• Experience supporting other eDiscovery hosting platforms
• Experience working in ServiceNow or similar ticketing systems
• Knowledge of network infrastructure concepts
• Knowledge of Windows infrastructure, including Active Directory and Group Policy (GPO)