Sales Development Representative

Transcat is a dynamic and innovative company recognized as a leading calibration and compliance services provider. The Sales Development Representative is responsible for identifying and developing new sales opportunities, focusing on outbound prospecting and inbound lead qualification to generate qualified opportunities for the sales team.

Responsibilities:

• Identify and research potential customers in industries related to calibration products & services
• Conduct outbound outreach via phone, email, and Salesforce campaigns
• Respond to inbound inquiries and marketing generated leads
• Qualify prospects based on calibration product and service needs, compliance requirements, and timelines
• Initiate conversations with quality managers, engineers, lab managers, and purchasing teams
• Understand customer challenges related to calibration, traceability, downtime, and compliance
• Educate prospects on calibration products and services, turnaround times, onsite vs. lab calibration and service capabilities
• Schedule meetings and hand off qualified opportunities to BDM’s or ADM’s
• Maintain accurate records of activities and leads in Salesforce
• Support follow-up efforts on quotes, service renewals, and contract opportunities
• Track competitor activity and customer feedback
• Identify trends in customer calibration needs and compliance requirements
• Collaborate with marketing and sales teams
• Model the Company’s values to influence others to perform in an aligned manner
• Other duties as assigned

Requirements:

• 1-3 years of experience in sales development, inside sales, or customer-facing roles
• Strong Communication and relationship-building skills
• Comfort with outbound calling and email prospecting
• Organized, detail-oriented, and results driven
• Associate or bachelor's degree preferred. High School and 5+ years related experience and/or training, or equivalent combination of education and experience
• Experience in calibration, metrology, industrial services, manufacturing, or technical sales
• Familiarity with regulated industries (aerospace, medical, pharma, etc.)
• CRM experience (Salesforce, HubSpot, or similar)